Telisha Clark

Snellville, GA 30039

(817) 567-5145

Telisha_Roach@hotmail.com

OBJECTIVE:               Human Resources Manager / Employee Relations Manager

EXPERIENCE SUMMARY:

• 10 years, Human Resources  (Junior Management)
• 7 years, USA Army (4) / USA Army Reserves (3), SGT/E5, Hon. Dis.: 02/11
• 1.3 years, Payroll Administrator
• 1 year, General Administrative Assistant / Office Clerk

CLEARANCE:    DoD, Secret (last adjudicated: 06/09, expires: 06/19)

PASSPORT:       United States Citizen (09/09; Expires: 09/19)

WORK PREF.:   OCONUS/CONUS (or Atlanta, GA area)

EXPERIENCE PORTFOLIO:

11/11 – present, Human Resources Supervisor (LOGCAP IV Program)

DynCorp International, Kandahar, Afghanistan

• Manage and supervise two HR Generalists and one Sr. HR Generalist
• Oversee and coordinate HR functional tasks, including: (daily) authorization letters (~20), POC for employee benefits inquiries, staffing reports; (weekly) data entry for personnel records, verification of employment (~20), incident reports, create/issue employment offer letters, create Foreign Service Agreement Modification (FSAM) notices; (monthly/varies) conduct / document disciplinary actions and investigation reports, as well as process termination documents, letters, exit packages (~20-80 monthly), and track ‘serious incidents’ (GO1 violations, employee altercations); process/transfer interns within projects
• Coordinate with 7-8 co-workers and interact with >9 directors (managers) daily
• Perform full-cycle recruiting functions, including: job requisition public posting, use of automatic tracking system (ATS) database, recruiting, resume reviews, assistance to hiring managers within ATS system, compile offer letters, provide orientation training, quality assure (QA) new personnel file packets, and perform data entry for benefits/compensation to electronic personnel system
• Ensure 20-40 internal candidates files are uploaded to Taleo (ATS) and PeopleSoft (Personnel Management / Human Resources Information System (HRIS))
• Perform administrative and clerical duties supporting the Human Resources (HR) department; coordinating with, or reporting directly to, team members, including: HR Generalist, Resource Planning Administrators, HR Manager and Sr. HR Manager
• Responsible for creating 15-20 Employee Change Notifications (ECN) / Foreign Service Employment Agreement Modifications (FSEAM) for internal promotions / Merit Increases (daily)
• Interview employees, transcribe, and report to Employee Relations Managers for review of complaints for reports of: unsatisfactory job performance, sexual harassment, assault, safety infractions, insubordination, violations of rule or policy
• Train direct employees on use of internal company forms, tax panels, lock-in-letter (IRS) mean, use of software ‘MyJourney’ to update tax documents; offer training / counseling / guidance to supervisory managers on policies, disciplinary procedures, and promotion / demotion policies
• Report to HR Manager with: staffing report (daily), summary of incidents (monthly), action tracker report (weekly)
• Instituted designated full-cycle promotions/demotions HR rep; resulting in increased productivity (by several weeks) and increased speed of documentation processing

08/11 – 11/11, Payroll Administrator

CEFCO Convenience Stores, Temple, TX

• Managed / processed five multi-state payroll for 1,800+ employees; including monitor, review, and update payroll information; acting point of contact for employees for time, attendance, payroll inquiries, garnishments and child support; activated / distributed pay (ATM debit) for employees without bank accounts
• Responsible for tracking employee/associates’ paid leave / time off balances
• Provided employment verifications (4-5 weekly) and Department of Labor separation notices (monthly)
• Prepared HR/payroll reports for HR Supervisor reporting: attrition, headcount, supervisor to associate ratios; processed state / federal taxes, quarterly, and year-end reconciliations
• Reported directly to Accounting Manager; provided manual check report (weekly), taxes paid report (monthly), taxes paid (quarterly)
• Instituted a quality assurance (QA) process by performing a mid-week check of employees hours, resulting in reduction of manual checks reissued due to incorrect numbers, saving hundreds of dollars in check issues, postage, and tax correction back-tracking

04/11 – 08/11, Work Sabbatical

07/10 – 04/11, Payroll Administrator

Aegis Communication Group, Killeen, TX

• Managed payroll for 600+ employees; monitored, reviewed, and updated payroll; quality assured (QA) data input; resolved issues for employees related to payroll
• Provided ~10 employment verifications / Department of Labor (DOL) separation notices prepared HR/payroll reports, including: attrition, headcount, supervisor to associate ratio, to HR Assistant Manager (weekly); processed state and federal taxes, quarterly, and year-end reconciliations
• Created ~30 weekly, and maintain ~900 associate personnel records in ADP Enterprise
• Compiled new hire packets, obtained written authorization signatures, trained new hires on form completions in new hire orientation for between 1-3 new hires weekly
• Participated in company job fairs (~2 monthly); document results, provide resumes to hiring managers for review / analysis
• Provided supervision of completion and explanation of documents for exit interviews, provide escort off work-site; for ~2-15 (weekly)
• Trained Payroll Administration Assistant
• Created monthly attrition reports and worked directly for HR Assistant Manager

09/09 – 06/10, Human Resource Clerk / Recruiter’s Assistant (SGT/E5)

United States Army Reserves, Clarksville, TN

• Responsible for full-cycle recruiting processes including: job requisition posting, use of automatic tracking system (ATS), recruiting, resume reviews and interviews, assistance to hiring managers within ATS system, compile offer letters, provide orientation training, quality assure (QA) new personnel file packets, and perform data entry for benefits/compensation to personnel system
• Interacted with social services and law enforcement agencies (background checks inside recruiting process) to evaluate disposition of potentially qualified candidates; performed debit, credit, and total accounts utilizing proprietary databases and specialized accounting software
• Coordinated 1-2 monthly job fairs and special events at local colleges/ high schools recruiting, sharing benefits of joining military, resulting in ~2 new recruits per event
• Generated reports / correspondence; reconciled / reported recruiting metrics monthly

08/08 – 08/09, Human Resource Clerk (E5/SGT)

United States Army Reserve, Camp Bucca, Iraq

• Subject Matter Expert (SME) point-of-contact (POC) for employee inquiries related to Pay (salaries), Promotions, health examinations, and benefits eligibility
• Supervised four (3 E4/SPC / 1 E3 PFC) HR clerks responsible for maintaining emergency notification personnel data, accountability, and leave requests
• Responsible for recording and quality assuring (QA) employee data, including: personal, compensation, benefits data, payroll, personnel files (documentation), and performance evaluations in electronic personnel records; compiled payroll, promotion reports, accommodations/awards, pay inquiries, leave requests, and personnel activities
• Compiled and reported: personnel daily accountability, pay inquiries monthly, and promotional monthly reports

08/07 – 06/08, Human Resource Assistant / Office Assistant II

Headway (Northrop Grumman), Newport News, VA

• Provided administrative assistance to five recruiters, including: scheduling interviews, compiling employment offer packages, and coordinating travel/relocation; conducted reference and background checks
• Compiled reports from applicant tracking system for recruiters (weekly)
• Maintained applicant/candidates data tracking system for the recruiting function in Cyber Recruiting Applicant Tracking System database and generated reports from the system for employment functions (VURV)
• Facilitated new employee on-boarding, orientation packages, and orientation training; compiled monthly reports for: relocation and new hires
• Instituted streamlined pre-interview process via standardized interview questions cutting time for overall interviews down to ~30 minutes, increasing speed of interviewing process for qualified candidates by ~2 days, resulting in meeting hiring requirement before deadlines, and increasing number of viable candidates for follow up interviews by recruiters

12/05 – 01/07, Administrative Assistant

Regulus Group, Charlotte, NC

• Managed/maintained employee payroll, attendance, and personnel files for 800 employee; assisted accounts payable with billing reports
• Scheduled meetings / planned travel arrangements for 12 HR staff (weekly)
• Assisted in reviewing ~10 applicants’ resumes (daily); conducted ~5 pre-screening phone interviews (weekly); create new-hire personnel files
• Provided weekly budget reports monthly, application reports to HR Supervisor
• Created application tracking reports; ensure 100% tracking of job applicants in ATS

09/01 – 09/05, Human Resource Clerk (E4/SPC)

United States Army, Fort Eustis, VA

• Subject Matter Expert (SME) point-of-contact (POC) for employee inquiries related to pay inquiries, promotions, and Tricare health benefits
• Responsible for administrative functions, including: correspondence, memos, reports, data spreadsheets) supporting 500 personnel or the 508th Transportation Company, 262nd Quartermaster Battalion; updated employee files to document personnel actions; responded to employee payroll inquiries
• Prepared / processed ~30 (weekly) recommendations for awards and decorations and arranged for award ceremonies (2 monthly)
• Prepared, updated, and coordinated requests for performance evaluations
• Compiled data from personnel records and prepared reports
• Prepared and maintained organizational supply records and forms
• Maintained/supplied data-entry to supply management accounting system for inventory (value ~$5M)
• Supervised two clerical specialists: Supply Specialist, Human Resource Clerk; reported to Human Resource Manager providing reports on: Promotions, Daily accountability (weekly); weapons inventory, monthly accommodation (monthly), and weapons qualifications (quarterly)

FORMAL EDUCATION:

• 12/07, Bachelor’s Degree, Psychology, Troy State University, Troy, AL; GPA: 3.20
• 10/05, Associate of Applied Science, Business System Administration, ECPI College of Technology, Virginia Beach, VA; GPA: 3.64

CAREER TRAINING / CERTIFICATIONS:

• 2014, Certified Professional Human Resource (PHR), Human Resources Certification Institute (HCI), Alexandria, VA

HARDWARE / SOFTWARE / TECHNICAL / COMPUTER:

• ADP Enterprise
• Ceridian
• Cyber Recruiting Applicant Tracking System
• Kronos
• Microsoft Office: Word, Excel, PowerPoint, Outlook
• PeopleSoft
• Sonic
• Taleo
• VURV

RECOGNITION / AWARDS:

• 05/14, Employee of the Month, DynCorp International, Kandahar, Afghanistan
• 06/13, Employee of the Month, DynCorp International, Kandahar, Afghanistan

KEY & TRANSFERABLE SKILL WORDS: accounting, administration, analysis, applicant, application, attendance, attrition, Automated Tracking System (ATS), background check / verifications, benefits / compensation, Benefits administration, candidates, complaints, conflict resolution, correspondence, database, Department of Defense (DoD), Department of Labor (DOL), disciplinary actions, Employee Relations, Employment Law, exit packages, full-cycle recruiting, Human Resources (HR), interviews, inventory, investigation, LOGCAP, Management, Multi-State Payroll policies, Orientation & On-Boarding, payroll, PeopleSoft, Performance evaluation/management, personnel files, pre-screening, promotions/demotions, quality assurance (QA), reconciliations, records, recruiters/recruiting, reports, requisition, resumes, spreadsheets, staffing, Staff Recruitment, supervisor, Taleo, taxes, termination, training, VURV, Ceridian, ADP Enterprise, Kronos