Richard D. Wilson

Baton Rouge, LA  70810

Home: (225) 757-0747

Cell: (225) 505-5882

RichardWilson0101@gmail.com

OBJECTIVE:  Educational Instructor, Online Training Facilitator

EXPERIENCE SUMMARY:

• 11 years, Higher Education Admissions Advisor & Curriculum Developer
• 11 years, Instructor for junior college, Associate Degree Programs
• 8 years, Customer Service in Information Technology & Finance Industry
• 3.5 years, Financial Analyst
• 2.75 years, Recruiter
• 2 years, Corporate Trainer
• 2 years, Logistician
• 2 years, Technology Specialist
• 9 months, Financial Advisor Specialist

FORMAL EDUCATION:

• 2008, Masters of Business Administration, University of Phoenix (online), GPA: 3.95
• 1990, Bachelors Degree, International Trade and Finance, Louisiana State University, Baton Rouge, LA

EXPERIENCE PORTFOLIO:

10/00 – present, Instructor, Admissions Exam Proctor/Administrator

Remington College, Baton Rouge, LA

• Developed coursework and presentation material for 24 courses
• Instructed business curriculum courses with class sizes of 25+ students
• Committee member of Professional Advisory Committee (PAC) ensuring accreditation standards are satisfied for local workforce development, textbook review/revisions, and course determination (add/delete from curriculum)
• Authored three proposals accepted for system textbook selection and replacement
• Coordinated development of course schedule, rooms, and instructor assignments
• Assisted Director of Education (DOE), with metrics reports using educational industry tools and methodologies
• Managed evening schedule, on-campus, for instructors and student issues
• Coordinated scheduling of students for subject and time slots
• Assisted business school graduates in job placement for 91% placement rate
• Counseled students for financial aid
• Achieved 30+ awards for student satisfaction, retention, and superior performance

03/98 – 08/00, Logistics Manager

Tekinsight, Baton Rouge, LA

• Managed service calls, parts and materials requisition for 10 computer technicians (state-wide)
• Responsible for ordering and tracking, inventory system, and researching and implementing cost effective methods of replacing, shipping, and maintaining computers / printers / servers for government agencies
• Improved order, tracking, and inventory systems from four-day down to a two-day response, including technical service delivery
• Improved customer service rating from unsatisfactory to very satisfied and outstanding service; resulting in a customer satisfaction rating of 90% or above

01/96 – 01/98, Regional Corporate Trainer & Technology Specialist (dual roles)

Amerprise Financial Services (formerly American Express Financial Advisors) New Orleans, LA

• Provided hardware, industry specific and general office productivity software technical support for Gulf States Market Group comprising 220 financial advisors, management, assistants, and support staff
• Provided content expertise for hardware acquisition, installation and compatibility issues associated with financial planning computing systems
• Team member efforts saved or generated over $10M(USD) annually for cost of overhead funding for training at approximately $2M(USD) annually
• Trained financial advisors/para-planners on business and financial planning software
• Served as subject matter expert for national conferences and training meetings
• Presented – corporate leaders/management team quarterly financial data reports per market fluctuations and interest rates, software acquisition and upgrades, and monthly results/feedback of custom training of financial advisors and staff

07/92 – 01/96, Field Workstation Analyst

Amerprise Financial Services (formerly American Express Financial Advisors)

New Orleans, LA

• Regional workstation analyst trainer; Provided training in financial data interpretation and on-going technical support to field workstation analysts in Gulf States market
• Entered/evaluated financial planning data for circa 80 – 90 financial advisors
• Reduced turn-around time from three and four days to 24 hours

04/93 – 01/96, Recruiting Coordinator for Human Resources
Amerprise Financial Services (formerly American Express Financial Advisors), Baton Rouge, LA

• Developed timelines and tracking systems to oversee, direct and analyze recruits’ progress reducing full-cycle recruiting process from first interview to fully licensed advisor by 50%
• Coordinated the licensing of up to seven new Financial Advisors per quarter including Series 7, Series 63, Life Insurance, and Variable Annuity
• Facilitated new hire paperwork for up to eight Financial Advisors and financial planning assistants per quarter
• Coordinated as many as 10 recruiting interviews per week

07/92 – 04/93, Financial Planning Assistant

Amerprise Financial Services (formerly American Express Financial Advisors), Baton Rouge, LA

• Entered and evaluated financial planning information for 5 – 10 clients per week using proprietary financial planning software
• Provided technical and clerical support using general office productivity software for the District Manager in an ongoing role
• Reviewed 5 – 10 client’s financial and insurance information, updated client contact database using ACT II and ACT for Windows
• Client, office and corporate correspondence and presentation development using MS Word, Excel, PowerPoint, and client financial proposals generated using 2 proprietary financial planning software – FMP (Financial Management Proposal) and LISA (Life Insurance Sales and Annuity)

TRAINING / CERTIFICATIONS / CONFERENCES:

• 2006 – 2011, Louisiana Association of Private Colleges and Schools, Spring Conferences

Delmar Cengage Learning, Clifton Park, NY (2004-2011)

• 07/11, Teacher Training Bootcamp
• 11/09, Developing and Using Advisory Boards Effectively
• 10/09, Teaching Professional Competencies Across the Curriculum
• 09/09, Teaching with Experiential Learning and Externship
• 09/09, Teaching in a Lab or Shop Environment
• 08/09, Creating an Innovative Learning Environment
• 08/09, Teaching Online
• 07/09, Technology in the Classroom
• 06/09, Teaching Students How to Learn
• 04/09, Assessing and Evaluating the Adult Learner
• 12/08, Techniques for Teaching Special Populations
• 05/08, Strategies for Active Learning
• 01/07, Techniques for Classroom Presentation
• 11/06, Customer Service in the Classroom
• 08/06, Classroom Management for the Adult Learner
• 03/06, Teacher Preparation
• 08/04, Understanding the Adult Learner
• 03/93, Financial Analyst Training,  American Express Financial Advisors, Minneapolis, MN

EDUCATION COURSES DEVELOPED FOR INSTRUCTION:

Remington College, Baton Rouge, LA, Associate of Science Undergrads

• 2011, Computerized Spreadsheets
• 2011, Business Law and Legal Procedures
• 2010, Introduction to Management
• 2010, Management and Information
• 2009, Payroll Accounting
• 2009, Personnel Management
• 2008, Computerized Spreadsheets
• 2008, Accounting Principles I
• 2008, Accounting Principles II
• 2008, Computer Presentations/E-Mail
• 2007, Packaged Applications
• 2007, Document Processing
• 2007, Relational Database Applications
• 2006, Computerized Accounting
• 2006, Web Research and Design
• 2006, E-Commerce
• 2006, Accounting Principles I
• 2004, Computerized Spreadsheets
• 2004, Relational Database Applications
• 2004, Computer Fundamentals
• 2003, Packaged Applications
• 2003, Document Processing
• 2002, Computer Fundamentals
• 2000, Packaged Applications
• 2000, Document Processing
• 2000, Computerized Spreadsheets
• 2000, Relational Database Applications

CONFERENCE PRESENTATIONS:

• 1996, National Para-planner Conference Presenter, Financial planning data entry and evaluation, trouble shooting financial planning software, MS Word, Excel and PowerPoint
• 1997, National Para-planner Conference Presenter, Financial planning data entry and evaluation, trouble shooting financial planning software, MS Word, Excel and PowerPoint

ORGANIZATIONS / TRADE / MEMBERSHIP:

• 2006 – present, Member, Louisiana Association of Private Colleges and Schools

COMPUTER / TECHNICAL SKILLS:

• Microsoft Office: Word, Excel, Access and PowerPoint
• E-Mail Programs: Microsoft Outlook & Web based email systems
• Operating Systems – XP, Vista, Windows 7
• University of Phoenix online platform – OLS
• Integrated Accounting (computerized accounting software)

KEY SKILL WORDS: Access, accounting, accreditation, acquisition, ACT, Administrator, Admissions, advisor, analyst, Annuity, Author, business, campus, class, college, computer, Conference, Counsel, course, curriculum, database, Delmar, Design, Developed, Director, E-Commerce, Education, email, evaluated, Exam, Excel, expert, Externship, Facilitator, Finance, FMP, full-cycle, funding, government, graduates, hardware, industry, instruct, insurance, interview, Lab, Law, Learner, Legal, licensed, LISA, Logistician, Manager, market, methodologies, metrics, OLS, Operating, Outlook, PAC, para-planner, Payroll, Personnel, platform, PowerPoint, Principles, Procedures, process, Proctor, Proposal, Recruit, requisition, retention, review, Sales, scheduling, school, Science, software, Specialist, Spreadsheets, staff, Strategies, system, Teach, technical, textbook, tracking, trainer, University, Vista, Web, workforce, workstation, XP,