Kenneth L. Miller

Virginia Beach, VA

(757) 814-3760
KennethLMiller@hotmail.com

OBJECTIVE:               Procurement, Finance, Operations, Logistics, or Project Management

EXPERIENCE SUMMARY:

• 12 years, Logistics, Buyer, Vendor Contracts Portfolio Manager
• 9 years, Program Management / Project Management (Senior Level)
• 8 years, Lean Six-Sigma, Black Belt (Instructor/Program Manager)
• 8 years, Curriculum Development, Instructional Support
• 7 years, University Professor, Adjunct Instructor (In-class/Online)
• 5 years, Operations Director, Financial Management, Supervision
• 3 years, Call Center Management

WORK PREFERENCE: Hampton Roads, travel up to 50% (will consider relocation)

PASSPORT:                            United States Citizen (05/08; expires: 05/18)

EMPLOYMENT PORTFOLIO:

01/13 – present, Consultant

Virginia Beach, VA

• Provide subject matter expertise to guide businesses/non-profit organizations to reach goals and obtain new levels of success in Procurement, Logistics, Finance, Operations, and Project Management

08/11 – 01/13, Director of Operations

College of Arts & Sciences, Regent University, Virginia Beach, VA

• Managed financial matters including: preparation and control of $24M annual budget; analysis of scholarships, grants, enrollment trends, and tuition and fees revenue; oversight of spending, tuition revenue, discounting, and bad debt; completion of invoices, expense reports, and contracts
• Instituted block tuition model with decreased online tuition rates for competitiveness, revamped student fees, and reduced administration costs for increased revenue of 12.6% in 2012
• Administered hiring and termination processes for faculty, staff, and student workers including: posting jobs, screening applicants, developing training/resources, and enforcing policies; directly supervised special events staff and graduate assistants
• Developed operational procedures, reviewed processes, implemented new policies; retained 90% of students (2012 vs. past 75% retention rate) and increased total credit hours by 8.2%
• Directed daily business operations including: generation of statistical reports, fulfillment of weekly supply requests, development of facility improvements, procurement of computer and technology upgrades, oversight of event planning, and representation on university councils and committees

01/06 – present, Adjunct Faculty

College of Arts & Sciences, Regent University, Virginia Beach, VA

• Taught online and classroom-based undergraduate classes (3 credit hours/term): business, leadership, and management including: Business Driven Technology, Strategic Management, and Decision Making Techniques
• Developed and designed undergraduate courses including Business Driven Technology (online and classroom versions) and Decision Making Techniques (hybrid course) using Blackboard course management system (CMS) platform

03/09 – 08/11, Project Manager

Christian Broadcasting Network (CBN) Contact Center

Regent University, Virginia Beach, VA

• Supervised Work Force Management (WFM) team (4) operating the contact center including: real time routing of calls, monitoring call volumes, scheduled 300+ phone reps’ work and training hours, forecasted workload, planned outbound call schedules; managed three-member editing team (analyzed call/text transcripts), reviewed exception reports to ensure accuracy of records, and processed non-automated transactions for CBN donors
• Streamlined routing of 14,000 daily contacts in a multi-site (Virginia Beach, Nashville, and Costa Rica) call, text, and email contact center; lowered headcount of phone representatives by 20%, reduced costs by 6.3%; increased positive customer service ratings 5% in first year
• Managed $11M budget for three contact centers, completed reports for over/under budget reporting, implemented purchasing decisions, and enforced financial procedures
• Business lead on IT implementation upgrade, contact center technology to Interactive Intelligence I3 (v.3.0) Internet protocol-based virtual network (Nashville and Virginia Beach)
• Chaplain’s Assistant to 500+ employees

09/07 – 03/09, Online Instructional Support Specialist 

School of Divinity, Regent University, Virginia Beach, VA

• Managed curriculum development with one specialist team-member incorporating Blackboard changes for 75 course master and doctoral level curriculum each term including: updating banners, creating learning units, updating syllabi, and creating new course sections from shells; also created new courses including: ‘Online Technologies and Digital Media’, ‘Cyber Evangelism: Reaching a New Generation,’ and ‘Worship Leading’; increased course quality 4.5% in one year (measured via student user surveys)
• Assisted with course construction and programming in Blackboard; assessed course quality using the Quality Matters (QM) Program course rubric for higher education (chosen as October Employee of the Month and received lunch with the dean as a reward)
• Created new course development shells for ‘Before You Begin’ student tool and ‘Faculty Organization’ tutorial in Blackboard; created .pdf ‘fillable form’ templates for DMIN, PhD, and Masters syllabi using Adobe LifeCycle Designer

07/06 – 09/07, Purchasing Coordinator

Business Office, Regent University, Virginia Beach, VA

• Coordinated university purchasing duties: procurement of furniture, office supplies, hospitality items, academic supplies (base of 390 suppliers); executed 100+ contracts: meeting and room blocks, printing/marketing, advertising, student event vendors, and building maintenance
• Administered corporate credit card, cell phone, business card, and club card programs
• Reorganized business practices, including tasks (weekly/monthly schedules), used Six-Sigma background to reduce hours, increase productivity, and lower costs by 10% within first year

08/05 – 07/06, Graduate Assistant Writer 

Office of Advancement & Public Relations, Regent University, Virginia Beach, VA

• Performed qualitative research for public relations office; wrote research and interview-based stories on events/groups on campus; conducted interviews with professors, staff, and faculty at Regent and visitors speaking on campus
• Wrote 80+ deadline-oriented press releases for university-wide events

08/04 – 08/05, Certified Six-Sigma Black Belt

Ford Motor Company, Dearborn, MI                   

• Solved cost, production, and quality assurance issues using Six-Sigma processes (linear regression) to develop price/cost models on commodities including: Brake Friction, Tire Material Cost, Wheel Speed Sensors, Power Steering Lines, and Steering Column Tooling; saved $9.74M (three times the original department goal) and improved quality 75%
• Completed specialized Consumer Driven Six-Sigma DMAIC Leadership Program with training in statistics, quality, and program management; certified as a Six-Sigma Black Belt; taught/certified 92% of department personnel as Six-Sigma Green Belts, completed Six-Sigma verification projects with nine learners
• Led on-campus recruiting for Ford Motor Company at Penn State campus from 1996 – 2005 (1999 – 2000 winner of highest offer acceptance award); interviewed and recommended candidates on-site at company headquarters

03/01 – 08/04, Learning Strategy Specialist

Ford Motor Company, Dearborn, MI

• Created global eLearning program for $340M purchasing system to deliver online courses to 60,000+ suppliers and internal Ford Motor Company users internationally (received ‘UnSung Hero Award’ for allowing the program to move from instructor led training to eLearning)
• Directed design, build, and development of award-winning eLearning curriculum (The ‘eVEREST Awareness Executive Overview’ course won 3^rd place in Broadcast Education Association’s 2002 International BEA Festival of Film awards with 95% customer satisfaction from users)
• Produced 40+ web-based courses in multiple languages (English, Spanish, French, German, and Japanese); hired vendor for instructional design team and translation, which was then verified by Ford personnel users in the part of the world that spoke each language
• Redesigned courseware build process (Six-Sigma tools) to analyze full-cycle build process, map out steps, delete redundancy, and revamp course design; reduced cost of producing courses by 50%, enabled double the development of courses with same resources, lowered course build-time from 11 weeks to 8 weeks, and increased customer satisfaction by 6%

06/99 – 03/01, Online Procurement Specialist

Ford Motor Company, Dearborn, MI

• Developed Ford web-based procurement processes and tools for buyers, material planners, requisitioners, managers, and vendors including an Oracle-based online quoting tool (joint venture with Oracle and Ford) that performed 170+ reverse auctions to source automotive parts to the lowest bidding supplier; achieved average cost savings of 32% as rapid online quoting tool economically allowed for multiple rounds of vendor bidding
• Led team to electronically deliver 2M PO’s and RFQ’s; saving over $100K in expenses

08/97 – 06/99, Lead Buyer 

Machinery & Tooling Purchasing, Ford Motor Company, Dearborn, MI

• Integrated 83 commodities from 14 buying desks into unified machines-buying portfolio
• Developed commodity strategies for machines desk achieving cost savings of 24%
• Managed $90M injection molds, checking fixtures, and gauges commodities; created strategies that achieved 10% supplier rationalization and 19% cost reductions

06/96 – 08/97, Central Buyer 

Electrical & Electronics Purchasing, Ford Motor Company, Dearborn, MI

• Utilized total cost management, negotiations, and market testing; decreased supply base by 37%, achieved 7% cost savings for $58M Piezo-electric and magnetics commodities
• Created commodity business plan with suppliers and plant customers to establish low cost Brazil and China sourcing used as a best in class model

05/95 – 06/96, Regional Buyer 

Industrial Materials Purchasing, Ford Motor Company, Dearborn, MI

• Coordinated monthly plant champion visitation program; negotiated six commodity management contracts for Michigan area plants, valued at $1M+
• Managed $28M clothing, safety, and laundry service commodities; decreased number of suppliers by 67%, reduced costs by 5%
• Developed 1^st & 2^nd tier minority supplier program; increased to 12% minority supplier sourcing

06/94 – 08/94, Procurement Internship

Mound Road Engine Plant Production Control Department, Chrysler Corporation, Detroit, MI

• Developed service catalog using tooling/set-up fees to lower manufacturing costs
• Created Scrolling Program measuring in-process inventory for each department to reduce carrying costs (MS-Excel based reporting tool)
• Conducted research on a corporate-wide supplier rationalization program resulting in think-tank generation of ideas on how to reduce suppliers with verifiable data from other companies of realized savings for a smaller, more advanced supply base

04/93 – 08/93, Salesperson (Commission)

Rex TV & Appliance, Johnstown, PA

• Achieved highest gross sales average in electronics/appliances of all salespersons in first month; exceeded sales quotas by 5-10% four months straight

08/92 – 04/93, Store Manager 

Pandya Computers Inc., Johnstown, PA

• Formulated store start-up business plan including staffing, inventory, merchandising, and daily operating procedures; increased sales by 300% by adding office supply and audio lines to computer line which increased traffic and sales for all products
• Supervised operations: finances, hiring, scheduling, training, and termination of employees

FORMAL EDUCATION:

• 05/09, Master of Arts in Human Services Counseling, Regent University, Virginia Beach, VA; GPA 4.0; Most Outstanding Student for Human Services Counseling Program
• 05/09, Master of Divinity in Practical Theology, Regent University, Virginia Beach, VA; GPA 3.9; Elected to Who’s Who Among American Students (Divinity Faculty), VP of Regent University Student Alumni Ambassadors, Chairman of Regent University Executive Alumni Board
• 05/95, Master of Business Administration, Pennsylvania State University, University Park, PA: GPA 3.85; MBA Honors Student, Beta Gamma Sigma Honor Society
• 05/92, Bachelor of Science, Electrical Engineering; University of Pittsburgh, Pittsburgh, PA

TRAINING / CERTIFICATIONS:

• 2011, Certification, Basic Supervisory Skills: Policies, Procedures & Legal Issues, Motivation, Teamwork & Attitude, Hiring & Interviewing Training, and Performance Review modules, Regent University, Virginia Beach, VA
• 2011, FMLA & ADA, Training Today, Brentwood, TN
• 2009, Certification, Verizon Network Manager Nodes Routing Modules 1, 2 & 3, Verizon Business, Norfolk, VA
• 2008, Certification, Quality Assurance Rubric, Regent University Center for Teaching and Learning, Virginia Beach, VA
• 2008, Certification, Critical Incident Stress Management, International Critical Incident Stress Foundation, Ellicott City, MD
• 2007, Certification, Online Instructional Design, Regent University Center for Teaching and Learning, Virginia Beach, VA
• 2006, Certification, Blackboard, Regent University Center for Teaching and Learning, Virginia Beach, VA
• 2004, Certification, Six-Sigma Black Belt, Consumer Driven Six-Sigma DMAIC Leadership Program, Ford Motor Company, Dearborn, MI
• 2004, Project Management Fundamentals, Ford Motor Company, Dearborn, MI
• 2004, Effective Campus Recruiting, Ford Motor Company, Dearborn, MI
• 2004, Certification, Peer Review Resolution Process, Ford Motor Company, Dearborn, MI
• 2003, Certification, ISO 9001:2000 Internal Auditor, Ford Motor Company, Dearborn, MI
• 2001, Certification, Six-Sigma Green Belt, Ford Motor Company, Dearborn, MI
• 2000, Web Page Authoring, Ford Motor Company, Dearborn, MI
• 2000, Recruiter and Assessor Basics, Ford Motor Company, Dearborn, MI
• 2000, Diversity in the Workplace, Ford Motor Company, Dearborn, MI
• 1999, Legal Awareness, Ford Motor Company, Dearborn, MI
• 1999, Financial Statement Analysis, Ford Motor Company, Dearborn, MI
• 1999, Benchmarking Overview, Ford Motor Company, Dearborn, MI
• 1998, Lean Manufacturing, Ford Motor Company, Dearborn, MI
• 1998, Conflict Resolution, Ford Motor Company, Dearborn, MI
• 1998, Collaborative Decisions and Risk Analysis, Ford Motor Company, Dearborn, MI
• 1997, Effective Listening and Feedback, Ford Motor Company, Dearborn, MI
• 1997, Certification, Fundamentals of Injection Molding, Society of Manufacturing Engineers, Detroit, MI
• 1997, Effective Quotes for Plastic Parts, Society of Manufacturing Engineers, Detroit, MI
• 1997, Assertive Communication, Ford Motor Company, Dearborn, MI
• 1996, Recruiter Certification, Ford Motor Company, Dearborn, MI
• 1996, Kaizen, Ford Motor Company, Dearborn, MI
• 1996, Facilitation Skills, Ford Motor Company, Dearborn, MI
• 1996, Customs Awareness, Ford Motor Company, Dearborn, MI
• 1996, Advanced Product Quality Planning, Ford Motor Company, Dearborn, MI
• 1995, Quality Operating Systems, OMNEX, Ann Arbor, MI
• 1995, Certification, Automotive Technology, Resource Solutions Group, Half Moon Bay, CA

TECHNICAL / COMPUTER SKILLS:

• Adobe Acrobat X Pro / Adobe LifeCycle Designer ES2 / Adobe Photoshop
• Banner/Discoverer/WebExtender
• Blackboard Content Management System (CMS; v. 9.0)
• Interactive Intelligence I3 (v. 3.0)
• Logos 4
• Microsoft Office 2010: Word, Excel, PowerPoint, Project, Outlook, Access, Visio
• Minitab Statistical Software
• Skype
• Verizon Network Manager Nodes Routing
• Wimba Classroom

PUBLICATIONS / PATENTS / LANGUAGES:

• 2005 – 2006, 80+ press releases, Regent University website / media publications
• 2005, ‘Six Sigma Integration into Standard Purchasing Practices,’ Ford Motor Company Purchasings, The Normal Distribution, Global Six-Sigma, 5(1), Dearborn, MI
• 2002, ‘6-Sigma Tools Speed eVEREST Course Development,’ Ford Motor Company Purchasings, The Normal Distribution, Global Six-Sigma, 1(5), Dearborn, MI
• 2001 – 2004, 40+ web-based purchasing courses produced and published over a three year period, Ford Motor Company Purchasing, Dearborn, MI
• 1995, ‘The Katinas Corporation: A Case Study in the Marketing – Manufacturing Alignment within an Automotive Organization,’ Master of Business Administration Thesis Paper, The Pennsylvania State University, University Park, PA

VOLUNTEER / COMMUNITY / TRADE ORGANIZATIONS:

• 08/11 – Present, Small Group Facilitator, Wave Church, Virginia Beach, VA
• 08/11 – 01/13, United Way Team Captain, Regent University, Virginia Beach, VA
• 05/10 – Present, Member, Vanguard Ministries, Chesapeake, VA; covenantal member of Vanguard Ministries with ordination credentials
• 09/09 – 04/12, Chairman/Member, Regent University Executive Alumni Board, Regent University, Virginia Beach, VA
• 03/09 – 08/11, Chaplain’s Assistant, Christian Broadcasting Network, Virginia Beach, VA, served as chaplain’s assistant to 500+ employees
• 01/07 – Present, Member, American Association of Christian Counselors, Forest, VA
• 06/07 – 08/07, Curriculum Developer, New Life Providence Church, Virginia Beach, VA
• 10/06 – 05/07, Teacher, New Life Providence Church, Virginia Beach, VA
• 05/05, Completed ‘Caring for People God’s Way’ lay-counseling certification program with the American Association of Christian Counselor’s Light Learning Institute, Forest, VA
• 08/04 – 05/05, Rotational Teacher/Leadership/Team Member, Young Married Couples group, North Ridge Church, Plymouth, MI
• 08/03 – 05/05, Instructor, Boundaries Class, North Ridge Church, Plymouth, MI
• 08/00 – 05/01, Group Director, Young Adult Ministry, North Ridge Church, Plymouth, MI
• 02/97 – 03/03, Mission trips: The Gambia – Africa, China, Papua New Guinea, Montreal, Honduras, and Appalachia Service Project, Kentucky
• 07/96 – 05/05, Co-facilitator of Men’s Group, Livonia, MI