Esmeralda Euart

Virginia Beach, VA

(757) 652-7728

esmeeuart11@gmail.com

OBJECTIVE:               Office Manager / Supervisor

EXPERIENCE SUMMARY:

• 7 years, Management / Retail & Wholesale Industries
• 4 years, Retail Food Sales and Restaurant Management
• 4 years, Private/semi-private Health Care / Certified Nurse’s Assistant
• 4 years, Auto Sales, Towing, and Repo Management
• 3 years, Spanish Language Interpreter for private / government clientele
• 1.5 years, Forklift Driver / Loader

EXPERIENCE PORTFOLIO:

03/12 – present, Office Manager

Sunrise Motors, Virginia Beach, VA

• Manage administrative office including but not limited to:  answering phones, filing, creating inventory reports on spreadsheets
• Responsible for writing bill of sale(s), obtaining/filing 2-3 DMV titles and tags daily
• Manage marketing of vehicles by: posting listings online, placing buyer’s guides on vehicles, adding new vehicles to Dealer Center circa 15-20 daily
• Hispanic Interpreter for Spanish-speaking customers which was majority of clientele

12/09 – 03/12, Home Manager

Work Sabbatical Virginia Beach, VA

• Tenure with previous employers ended with move to new location

04/09 – 12/09, Personnel Representative

Pacesetter Personnel Services, San Antonio, TX

• Supervised transportation of four shifts (4:00 & 6:00 a.m./12:00 noon/2:30 p.m.) of temp workers to job sites, communicating with clients at each job site, monitor quality of work of personnel working for each client
• Trained 7-12 temp workers daily for basic duties and responsibilities; ensure each had safety knowledge for assigned tools/equipment
• Ensured each worker checked in per schedule, performing quality assurance for work and working guidelines for the client, and the personnel services company
• Responsible for Hispanic Interpretation between clientele and temp workers
• Concurrently worked for two employers simultaneously

05/09 – 12/09, Marketing Representative & Office Manager

Direct Source Meats (Meat Packing Plant), San Antonio, TX

• Managed administrative office, including but not limited to: answering phones, filing, creating inventory reports on spreadsheets, faxing communications to clients
• Set circa 3-4 appointments daily, five days weekly, for sales manager
• Set up accounts for new and existing clientele for small to large sized restaurants
• Responsible for monitoring timesheets, check-in/out for personnel for three shifts
• Promoted with two months of hire to supervisory responsibilities
• Responsible for Hispanic Interpretation for Spanish-speaking personnel
• Concurrently worked for two employers

12/07 – 03/09, Night Dispatcher / Manager

Aristocrat Towing, Virginia Beach, VA

• Managed administrative office; performed daily inventory of towed vehicles
• Supervised no less than three, up to as many as 20 cars daily, five days a week, for release of vehicles to owners, including release form signatures
• Responsible for answering phones and dispatching as many as four drivers to between 30-40 towing locations nightly

06/06 – 11/07, Receptionist / Sales and Account Manager

San Antonio Wheels, San Antonio, TX

• Managed administrative office, answered phones, faxed sales listings
• Responsible for collections for client payments; calls and reminder notices
• Promoted from Receptionist to Sales Representative to open new accounts
• Responsible for custom accounts, including wholesale and large selection sales
• Responsible for strategic pricing as a coordinator of sales
• Managed sales of $4-5K new accounts 3-4 times weekly; approximately $8-10K monthly, equivalent to a $36-42K sales package per client

04/05 – 05/06, Certified Nurse’s Assistant (CNA)

Appleton City Manor, Lowry City, MO

• Responsible for health care for two wings, with approximately 20 assigned patients, including daily life activities including: dressing, linen change-outs, showers, personal toiletry care, and checking well-being of patients
• Supervised and assisted cognate, in-cognate patients, and Alzheimerís patients
• Concurrently worked for two employers

04/05 – 05/06, Replenishment Driver / Forklift Driver

Wal-Mart Distribution, Harrisonville, MO

• Drove PRIGHT forklift to stock/replenish empty pallets in warm and cold storage
• Responsible for moving 14 pallets hourly, shrink-wrapping loaded pallets, and loading 14-20 pallets of merchandise, in 12-hour shifts, into container trucks for daily deliveries of retail merchandise to local Wal-Mart retail stores
• Concurrently worked for two employers

2003 – 2005, Home Care Health Provider

Virginia Beach, VA

• Provided in-home health care for elderly family member, and other family
• Managed care for younger family members after matriarch passed

03/99 – 06/03, Hostess / Waitress / Bartender / Manager / Owner

Plaza Azteca, Virginia Beach, VA

• Hired as Hostess for a 25-table restaurant (03/99 – 09/00)
• Promoted to waitress and bartender within a few months
• Promoted to manager within a few more months with oversight to five wait-staff, six cooks, and other support personnel
• Ownership opportunity occurred at 18 months; purchased and managed franchise until 06/03, when family health issues forced release of franchise
• Responsible for staff scheduling, inventory ordering, management of facility and equipment, bookkeeping/payroll, and property management

FORMAL EDUCATION:

• General Education Diploma, Jacksonville, FL

TRAINING / CERTIFICATION:

• 2009, OJT, Installing Rims & Tires
• 2009, OJT, Custom Drilling
• 2007, Certificate, Cherry Picker Forklift, Harrisonville, MO
• 2006, Certificate, Certified Nurse’s Assistant (CNA), Appleton City, MO
• 2006, Certificate, Forklift Driving / Walking Pallet Jack/ Upright, Harrisonville, MO
• 2002, Certificate, Forklift Driving, Harrisonville, MO

LANGUAGES:

• English – Fluent in Writing and Reading
• Spanish – Fluent in Writing and Reading (provided interpretation for multiple employers, as well as hospitals and local social services offices)

TECHNICAL / HARDWARE / SOFTWARE / COMPUTER SKILLS:

• Microsoft Office:  Excel, Word, PowerPoint
• Multi-Line Telephone: Operations, including Fax machines
• Data Entry
• Personal Computers

KEY SKILL WORDS: accounts, administration, automobile dealer, bartender, bilingual, bookkeeping, clientele, Certified Nurse’s Assistant (CAN), collections, communications, data-entry, dispatcher, distribution, DMV, equipment, facility management, forklift driver, healthcare, hostess, interpreter, inventory, manage, marketing, merchandise, office administration, operations, patients, payroll, personnel, quality assurance, receptionist, reports, restaurant, retail, safety, sales, scheduling, Spanish-speaking, spreadsheets, staff, supervisor, timesheets, tools/equipment, tow, transportation, vehicles, waitress, wholesale