Nicole Dhanraj, Ph.D.

P.O. Box 6613, Tamuning, Guam 96931

 nicoledhanraj@gmail.com

EXPERIENCE SUMMARY

• 19 years, Radiology Technologist (RT)
• 18 years, Computed Tomography Technologist (CT)
• 15 years, Magnetic Resonance Imaging Technologist (MR)
• 14 years, Director / Executive Level Radiology Management (private, public, military, healthcare)
• 5 years, Adjunct Professor (radiology & political science, business / HR, private, public, military)
• 4 years, Reviewer / Content Analyst / Author (academic, textbooks, medical journals, blogs)
• 3 years, Certified Radiology Administrator (CRA)
• 3 years, United States Army, Sergeant (E5) Honorable Discharge: 11/03
• 1 year, Senior Competent Professional (SCP), Society of Human Resources Management

EXPERIENCE PORTFOLIO

12/15 – present, Chief of Radiology Services

Guam Memorial Hospital, Tamuning, Guam

• Direct radiology department services; manage / monitor / supervise department operations with radiologist, supervisory personnel and department personnel; directly manage a staff of 43, including four interventional nurses, 15 radiologists, six technicians, 13 diagnostic and computed tomography technologists, three sonographer, a mammographer, and an administrative assistant
• Manage / oversee 10 vendors for bio-med-associated equipment and services, IT contracts (e.g., IT portfolio management of software and hardware services), and physicists responsible for calibration / equipment checks for dose output, structure for radiation penetration, and dose monitoring for patients / staff (dosimetry reports; x-ray exposure); QA patient data for regulatory compliance 
• Manage direct oversight to equipment valued at ~$5M, vendor contracts of ~$1.5M, and an annual department budget of ~$5M (USD); liaise with equipment, suppliers, service vendors to improve radiology coding, IT services, picture archiving, dosimetry metrics of existing services as well as procure new equipment/supplies including: ultrasound, interventional radiology, mammography, CT
• Researched, analyzed, audited historic data, developed, reorganized, and implemented a revised patient flow and information technology system to improve quality assure patient information in charts, update IT systems to ensure mirror-image data files in backup systems (during electrical outages), resulting in 70% increase in quality patient scheduling, flow, and data in two years
• Established recruiting strategies enabling faster and more productive new hires of 10 interim staff; created / implemented a mini-training program computed tomography and interventional radiology to cross-train medical staff; reorganized shift schedules to 24/7/365 radiology services for patients; collaborate with external clinics / healthcare offices for outpatient referrals, increasing revenue
• Manage budget / finances relative to: inventory control, cost ratio’s, and cost benefit analysis to maintain efficient operations within the department; reduced labor, overhead, and supply expenses by 30% through cost-control measures including inventory management, monitoring lights / equipment to eliminate waste and increase equipment life
• Research, develop, and prepare annual budgets and long-range capital equipment acquisition / replacement for presentation to governor, legislature, and hospital administration within business plan as part of a hospital improvement project, resulting in procurement of ~$2M for ultrasound, computed tomography, digital mammography and x-ray equipment procurements over two-years
• Perform human resources tasking, including: recruiting interviews, employment offers, and employee terminations, direct maintenance of employee files, and investigate and resolve employee issues / grievances, and annual performance review of direct subordinates
• Oversee compliance standards and practices to the Center for Medicare and Medicaid, Joint Commission, Food and Drug Administration (FDA), and the Nuclear Regulatory Commission, as well as local/regulatory (Guam) for operations aligned with regulatory standards and policies 
• Researched, audited, developed, added, and implemented ~200 department policies to improve production, safety, processes, and procedures; met with staff during regularly scheduled monthly meetings with staff to discuss department issues or potential processes or patient concerns (review cases), and obtain updates on legislation, policies, procedures, or operations notifications
• Manage oversight to department use of health-industry codes; hired consultant and in-house medical coder to assist in implementation of coding to hospital medical records for invoicing, staff use of accurate coding and reporting for documentation to patient records and healthcare provider invoicing, resulting in addition of coding to hospital charge master fees (accounting) / reduction of coding errors by 75% increased processing speeds
• Manage, monitor schedule, and provide some maintenance to PACS, RIS, Imaging systems and applications to ensure maximum uptime for IT-related errors within the department, resulting in improvements of equipment uptime by 90%; scheduled / rescheduled staff for shiftwork, resulting in savings of ~$10K-$15K monthly on overtime; cross-trained clinical staff for better overall department coverage for patient services
• Researched, analyzed, audited, developed, and re-initiated a mammography program, resulting in new patients, increased revenue, and access to mammography services for indigent population
• Provide SME-based instruction and education to ~33 department for staff (quarterly) for topics of ultrasound, computed tomography, and digital mammography and x-rays, as well as equipment, information technology-based systems, and legislation, policies, and procedures for hospital personnel (twice annually)

05/19 – present, Contributing Faculty – Doctoral Committee

PhD Health Services Program, Colleges of Health Sciences / Management & Technology

Walden University

• Educate students via online technology and resources to counsel, train, and provide knowledge, information, feedback, and critique via mentoring in formulated and timely communications
• Provide research mentoring to students within doctoral degree programs within management & technology programs of the college of health sciences
• Chair and/or serve as second members on doctoral study committees as methodologists and/or serve as university research reviewers and/or potentially instruct research methodology courses
• Use electronic learning platforms (Blackboard), specifics of policies, procedures and degree programs, socialization into Walden University culture, assessment of academic integrity of student work (used www.SafeAssign.com), to support research supervision of theses and doctoral studies

08/18 – present, Lecturer

South Texas Associates of Radiology (STAR), Texas

• Plan course content, curriculum, lesson plans, and instruction via online webinar format on topics of radiology modalities including: Magnetic Resonance Imaging (MRI), Interventional Radiology (IR), Computed Tomography (CT), and X-Rays delivered nationally to radiology professionals
• Taught ~50 students per webinar course unit of three hours per day about once a month for radiology professionals to obtain continuing education credits (CEUs)

07/17 – present, Adjunct Professor

University of Maryland University College, Adelphi, MD

• Teach human resource management, business management, and organizational theory in a hybrid format including online, in-class, and streaming live to Korean and Japanese campus students on topics of human behavior, labor relations, current laws, and regulations to a working environment, management theory application in workplaces, strategy development, organization structure and design, diversity in a global economy, total rewards management, development for organizational success, and government relations
• Taught 5-20 students per course unit of about 4-7 weeks, for a total of ~150 students to date; Courses taught:  Management and Organization Theory; Organizational Leadership, Strategic Management, HR Management, International Political Relations, Organizational Communication

2016 – present, Subject Matter Expert / Contributor

* Association of Medical Imaging Management, Sudbury, MA

* The Babb Group, Newport Beach, CA

• Apply subject matter expertise and insight for the development of healthcare curriculum content and topics including: pharmacology, medical and surgical asepsis, human anatomy, physiological immunities and the endocrine system and for cardiopulmonary and ECG
• Wrote 14 articles over four years contributing to higher education online content, education, and diversity of career insights geared towards educating online, virtual, and in-class faculty in international target markets
• Responsible for ~20 peer reviews of healthcare-related clinical presentations between 2016 and 2019, comprising various radiology topics, including: US-based health care industry topics in radiology coding, radiology (e.g., computed tomography, magnetic resonance imaging, interventional radiology, and diagnostic radiology), radiation-safety optimization and imaging (radiology) management topics including evaluating presentation outlines to ensure relevance, accuracy, presence of objectives, and sufficient time allotted for content delivery

2015 – present, Education Content Reviewer / Medical & Healthcare Advisor 

* Radiology Info, Oak Brook, IL (www.radiologyinfo.org)

* Elsevier, Maryland Heights, MS

• Peer review online clinical publications targeted to patient education on radiology procedures and topics, including: Biopsies, Intracranial Vascular Treatments and Phlebectomy of Varicose Veins , vertebroplasty, renal stones, liver cirrhosis, sclerotherapy treatment for varicose/spider veins
• Peer-review four textbook chapters to validate research content; edited and evaluated articles to ensure relevance, accuracy, and content objectives, as well as spelling, grammar, and punctuation
• Evaluate the integrity of work submitted to identify any potential for invalid research for review and publication for compliance with the journal’s standards for excellence (articles reviewed about once per annum); provide specific comments to authors for suggestions, edits, and revisions to improve the strength of reviewed manuscripts

2015 – 2017, Subject Matter Expert (contractor)

Western Governors University, Salt Lake City, UT

• Apply SME insight for development of Test Specifications Workshop for Bachelor’s and Master’s Degree Courses, including marketing fundamentals, healthcare systems and policy, and healthcare operations management; advise on evaluative assessment practices through development of evidence statements to effectively measure student’s competencies via multiple choice exams, homework assignments, and discussion questions
• Collaborate and network with SMEs; provide feedback to ensure required evaluated competencies were relevant to course lesson plans, curriculum, course development, evaluation and testing

04/14 – 07/17, Adjunct Faculty (online)

PIMA Community College, Pima, AZ

• Designed, developed, delivered course curriculum, lesson plans, and online instruction for the community health promotion / education class for Bachelor of Science Radiology and Respiratory Program
• Taught Health Education & Training course (three credit hours) to ~15 students (four weeks)

07/14 –  03/16, Lecture Circuit Speaker

Medical Technology Management Institute (MTMI), Menomonee Fall, WI

• Develop and prepare course materials for computed tomography three to four-day courses at HQ’s or via an online webinar; incorporated content specifications mandated by the American Registry of Radiologic Technologists, including:  protocol development, radiation safety, image optimization, and case studies delivering to radiology professionals (using the grading and evaluation rubric of MTMI and Herzing University); Lectures included: CT Registry Review, CT Protocol Development: Getting it Right, and CT Training Course for Technologists

05/05 –11/10, Technical Operations Director; Chief MR/CT Technologist

Sound Medical Imaging, Puyallup, WA

• Managed daily clinical operations, troubleshot IT and clinical issues; supervised ~10 technologists, including: interventional, CT, MRI, and assistants
• Researched, identified, and implemented quality assurance processes to ensure equipment was monitored; maintained 24/7/365 to reduce repair service calls by 25% for equipment value at ~$4M
• Performed business planning, conducted industry research and competitive business intelligence on referring physicians’ imaging needs; collected data, developed / monitored key indicators; co- developed strategic business plans with senior management to establish organizational goals and objectives, via use of adding and increasing imaging and health care services to accommodate and increase referrals via relationships with referring health-care providers and prospective client groups, resulting in increase of referrals by 30%, as well adding new services as well as a 40% increase in patient volume
• Analyzed staff capabilities and established priorities for cross-training opportunities within the organization to increase efficiency and sustain operations when personnel were absent
• Provided on-the-job training or cross training (including job shadowing) for new staff as the  subject matter expert for IT systems, insurance, and clinical work
• Performed timekeeping duties; maintain quality improvement dashboard

03/02 – present, MR / CT / Interventional Technologist / Radiology Technologist

Diagnostic Imaging Contractor, Western WA

• Performed general radiology, CT scans, MRI scans, and interventional radiology medical imaging for eight hospitals and clinics as a Licensed Radiologic Technologist (LRT)
• Responsible for training of new technologists delivering safety, technical, and customer service presentations; collected data, developed / monitored key indicators

2000 – 2003, Sergeant, Computed Tomography and Radiology Technologist

US Army Medical Centers (Academic & Training), Washington / Germany

• Responsible for training team for operational readiness (radiology health care services); managed training of 50-75 diagnostic technologists (Army soldiers and National Guard reservists) on topics of CT, radiology, or military topics. via monthly classes of 5-15 soldiers each, at Wurzburg Army Hospital and 10 outlying clinics in Germany and Kosovo between 2002 and 2003 for ‘warfighting readiness’ and medical staff coverage in hot-zones as well as for the Madigan Army Medical Center Washington state
• Researched, designed, wrote, and implemented a protocol guidebook for radiation safety and radiology, protocol, policies, and procedures for the radiology department and 10 outlying clinics, resulting in consistent imaging techniques across all worksites
• Managed hospital equipment (e.g., X-ray, CT equipment) valued at >$1.75M (USD)
• Supervised ~10 subordinates (E1-E4), responsible for performing radiology procedures

FORMAL EDUCATION / DEGREES

• 2013, Doctor of Philosophy, Organizational Management, Capella University, Minneapolis, MN; GPA: 3.67; Dissertation – Exploratory Case Study of the Best Business Practices in Medicare’s Value-based Health Care System; Courses: Leading for Results, Organization Theory and Practice, Ethics & Social Responsibility, Management Theory Creation, Accounting & Financial Management, Human Capital Management Acquisition, Development & Retention, Managing & Organization People, Strategy, Planning & Operations in Business
• 2004, Master of Science, International Relations, Troy University, Troy, AL; GPA: 3.85;
• 2002, Bachelor of Science, Major: Psychology; Minor: History, St Martin’s University, Lacey, WA; GPA: 3.8

TRAINING / CERTIFICATIONS

• 2019 – present, Appreciative Inquiry (train others/conduct workshops certification), Weatherhead Executive Education. Case Western University, Cleveland, OH
• 2018 – present, Senior Certified Professional (SCP), The Society for Human Resource Management (SHRM), Alexandria, VA
• 2018 – present, Basic Life Support/CPR instructor, The American Heart Association, Dallas, TX
• 2016, Certified Radiology Administrator, Association of Medical Imaging Management, MA
• 2016 – present, Certified Radiology Administrator (CRA), The Association for Medical Imaging Management, Sudbury, MA
• 2003, German Language Head-Start, Wurzburg, Germany
• 2001 – present, RT (R)(CT)(MR). The American Registry of Radiologic Technologists, St Paul, MN
• 2000, Radiology Specialist, US Army, San Antonio, TX

PUBLICATIONS / PRESENTATIONS

• Dhanraj, N. (2018, Apr.). Patient Safety in Radiology. ISRRT Newsletter.
• Dhanraj, N. (2017, Apr.). Mentoring in Radiology. ISRRT Newsletter.
• Dhanraj, N. (2017). Business Best Practices for Success in Medicare Value-Based, Health-Care Program. Richmond, VA: DBC Publishing.
• Dhanraj, N. & Mazal, J. (2016). Zika Virus: Implications for Medical Imaging Professionals. Radiologic Technology, 87(6).
• Dhanraj, N. B. (2013). An Exploratory Case Study of the Business Practices for Success in Medicare‘s Value-Based, Health-Care Program (Doctoral dissertation, Capella University).
• Dhanraj, N. (2018, Apr.). Transforming Radiology: Applying the LEADS framework as a change management tool to achieve results. Presented at the 20^th International Society of Radiographers and Radiological Technologists World Congress, Trinidad and Tobago.
• Dhanraj, N. (2018). Emotional Intelligence: A literature review of the need to increase radiology professionals’ emotional intelligence as a method to cope with workplace adversity. Presented at the 20^th ISRRT World Congress, April 2018, Trinidad and Tobago.

(additional publications and presentations list available for review, if requested)

PROFESSIONAL AFFILIATIONS

• 2019 – present, Society of Human Resource Management
• 2018 – present, Society of Human resource management, Guam Chapter
• 2018 – present, Project Management Institute
• 2018 – present, American Heart Association
• 2017 – present, American Society of Radiologic Technologists
• 2016 – present, The Association for Medical Imaging Management
• 2016 – present, ISRRT (isrrt.org)
• 2015 – present, Dissertation Coaches
• 2001 – present,  The American Registry of Radiologic Technologists

COMPUTER / PLATFORMS / AWARDS / RECOGNITION

• Blackboard
• LEO
• Moodle
• WebCT
• MS Office: Word, Excel, PowerPoint, Outlook
• Army Commendation Medal
• Army Achievement Medal (3^rd Award)
• National Defense Medal
• Army Service Ribbon
• Army Lapel Button
• Community Service Award (UMUC)

VOLUNTEER EXPERIENCE

• 2017 – present, Radiology Ambassador, World Radiology Education Trust Foundation (WRETF)
• 2016 – present, Volunteer, RAD-AID
• 2016 – 2019, Secretary, Joint Women’s Leadership, Guam
• 2015, Mentor, SCORE, Small Business Administration, USA
• 2014 – 2017, Volunteer Mentor / Contributor. Diva Docs
• 2012 – present, Peer Mentor, Ph.D. Sisters Group
• 2012, Volunteer Mentor, Teaching Practice Seminar
• 2004 – 2006, Club Z Tutoring, Puyallup, WA
• 2000 – 2003, SME, Instructor, Military In-service Training Workshops, Madigan Army Medical Center, Wurzburg Army Medical Center
• 2000, SME, Instructor, Radiology Continuing Education Workshop, Madigan Army Medical Center. Coordinated radiologic classes for employees to ensure techniques and delivery of quality imaging work.
• 2000, SME, Mentor, Student Mentorship Program for Radiology Students, Army Medical Department, San Antonio, TX