Hampton, VA 23666 / Juniorcust48@gmail.com

OBJECTIVE:  Data Analyst, IT Help Desk, Systems Administrator

EXPERIENCE SUMMARY

• 12+ years, Customer Service (hospitality, retail services)
• 8 years, Specialty Cook (line, catering)  
• 3+ years, United States Navy, Information Systems Technician Second Class (IT2)
• 3 years, Information Technology Technician (service desk, systems)
• Security Clearance: DoD – TS/SCI

TECHNICAL / COMPUTER SKILLS & PROFICIENCIES

• Active Directory
• CCNA-level networking
• Cisco routers/switches
• Domain Controllers 
• Exchange
• Exchange Edge Transport  
• Firepower Security Module- Firewall software
• ISE
• MS Configuration Manager 
• MS Service Manager 
• MS O365: Word, Excel, PowerPoint, Outlook
• MS SharePoint, Teams, OneDrive
• Print Server  
• Public Key Infrastructure 
• RHEL
• Share Drive  
• SIPR, NIPR, Secret Releasable
• SQL Server
• Virtual machine Software (VCSA, ESXI, VCENTER) 
• Windows 10 systems
• Windows and Linux server environments
• WSAV
• Yellowdog Updater  
• LinkedIn:  www.linkedin.com/in/junior-cust/

CAREER PORTFOLIO

12/24 – present, Information Systems Technician, 2^nd Class (IT2) Domain Administrator

United States Navy, Harry S. Truman (CVN 75), Norfolk, VA

• Provide Information Systems technical support to shipboard systems and IT equipment onboard a US Navy vessel, including managing and monitoring 96+ virtual machines across two secure domains, ensuring full functionality, patch compliance, and cybersecurity alignment as an IT Subject Matter Expert (SME)
• Perform routine server maintenance and patch deployments using Windows Server Update Services (WSUS) for Windows and Red Hat Enterprise Linux (RHEL) servers, with oversight to equipment and military assets valued at between $2.75-$10M, with main offices’ assets valued at ~$750K with servers and peripherals and ~$28K for IT machinery and equipment
• Diagnose and resolve issues with SQL databases, ISE, Exchange, Outlook, and Domain Controllers
• Collaborated with SMEs to troubleshoot systems and application faults, resulting in improved uptime and operational readiness
• Utilized tools such as Server Manager, Endpoint Manager, Configuration Manager Console, and Service Manager Console for daily administrative tasks
• Created the documentation to mentor newly assigned ITs from Help Desk tech to Domain Administrator, resulting in an accelerated time frame for training for four Domain administrators, five Helpdesk Supervisors, and 12 new technicians within five months
• Manage, supervise, and monitor circa 25 peers and subordinates

12/23 – 12/24, Information Systems Technician 3^rd Class (IT3) Help Desk Supervisor

United States Navy, Harry S. Truman (CVN 75), Norfolk, VA

• Managed, responded to, and resolved trouble tickets in Help Desk role for Tier 2 and Tier 3 level IT issues, resulting in closing 520+ support tickets with an average of 45 tickets completed daily, providing enhanced IT service response and resolution
• Provided Tier 2 and Tier support across 21 departments, managing software and hardware issues, including e.g., swoping out servers, reconfiguring laptops, resolving issues, as well as overseeing equipment and military assets valued at between $2.75-$10M, with main offices’ assets valued at ~$750K with servers and peripherals and ~$28K for IT machinery and equipment
• Trained nine junior technicians, totaling 189 hours of instruction

• Manage, supervise, and monitor about 25 peers and subordinates

04/22 – 12/23, Information Systems Technician Seaman (ITSN) Help Desk Technician

United States Navy, Harry S. Truman (CVN 75), Norfolk, VA

• Provided Information Systems technical support to shipboard systems and IT equipment onboard a US Navy vessel, including managed and monitored virtual machines across secure domains, ensuring full functionality, patch compliance, and cybersecurity alignment/compliance as an IT SME
• Managed and distributed $1.5M in computer assets across 21 departments
• Conducted inventory on ~$450K in IT tactical and office equipment within the division, (resulting in 100% accountability of all cataloged equipment) enabling mission ready and replacement of critical operating equipment, including laptops, printer(s), scanning equipment, surveillance equipment, video distribution equipment, workstations, peripherals, server(s), hard copy disks, program hard copies, maintenance tools, repair parts for hatches, doors, ladders, wells, floors, lights, offices
• Managed, supervised, and monitored ~17 personnel under direct supervision (varying periods)
• Trained/mentored ~23 staff in the division, with seven in continuous mentorship for a total of 30

01/22 – 04/23, Enlistee

United States Navy, “A” School/ “C” School

FORMAL EDUCATION / TRAINING / CERTIFICATIONS

• High School Diploma, Teachers Preparatory High School, Brooklyn, NY
• 07/25 – present, USMAPS Systems Technician
• 03/24, Systems Administration
• 03/24 – 04/24, Canes Administration
• 06/24, Red Hat Accelerated Linux Course

• 05/23 – 05/25, USMAPS Computer Operator
• 06/21 – present, OSHA 30, Atlantic OSHA Training Center, Brooklyn, NY
• 06/14, Certification, Food Handler, New York City Dept of Health and Hygiene, New York, NY
• 04/22 – 07/22, Systems Admin Block 0
• Systems Admin Block 1

RECOGNITION / AWARDS

• Good Conduct Medal
• National Defense Service Medal
• Navy and Marine Corps Achievement Medal
• Sea Service Deployment Ribbon