Ian S. Kevorkian

Suffolk, VA 23434 / (757) 567-8637 / docs1016@yahoo.com

Objective: Mechanical Technician, Management, Business Development,

Technical Maintenance Contracting, HealthCare Management, Facilities Maintenance

EXPERIENCE SUMMARY

• 12 years, Mechanic (diesel, gasoline, and jet fuel engines; military)
• 8 years, Mechanical Supervisor / Manager (diesel, gasoline, jet fuel engines)
• 7.5 years, Team Leader, Service Technician (private industry)
• 4 years, United States Navy, E-4, Honorable Discharge: 11/06
• 4 years, Plane Captain, Air Force (national and foreign)
• 3.5 years, Project Manager (air flight and aeronautics industry)
• Desired Location: Hampton Roads, VA; willing to relocate

EXPERIENCE PORTFOLIO

08/15 – 02/23, Service Team Leader (STL)

Damuth Trane, Chesapeake, VA

• Managed a Service Team of 14 Service Technicians and one Resource Coordinator (dispatcher / billing coordinator) within the Hampton Roads and Dare County, NC customer base, responsible for day-to-date operations for >60 contracts for clients, including hospitals, factories, schools, and large business with equipment and contracts valued at between $6-$8M
• Performed business development as primary contract contact to four main clients, as well as daily service team lead for 50+ other dedicated accounts via customer service, development of internally identifiable business leads, work change authorizations, servicing accounts, repeat and referral business; liaised with ‘Core Accounts’ and coordinated with STLs and Service Sales Team (SST) members in developing business solutions to correct maintenance issues, research solutions, overcome jobsite obstacles, and implement safety regulations and rules; analyzed ability to increase contract revenue while providing clients with best service, as well as increasing service agreements, while meeting the minimum service agreement compliance rate
• Liaised with clients; provided knowledge and consultation in the form of developing HVAC system-related solutions and ‘up-sells’ for customer’s problems, as well as offered energy-sharing programs, contract revisions, long-term contracts, and maintenance plans
• Mentored Service Team Leaders (STLs) to grow their business segment while teaming with other STLs and account managers in the organization
• Coordinated/liaised with the sales department to ensure profitable contracts; renewed contracts; analyzed ‘lessons-learned’ on problematic contracts; coordinated with clients on equipment upgrades; conducted quality assurance (QA) of service technicians’ assigned work
• Teamed with four other Service Team Leaders/Area Managers, under an operating budget of ~$500K, including oversight of tools, continuing training (budget) for staff and new technicians and new vehicle budgets; quality assure service agreements, time and material jobs, quoted jobs, and quoted retrofit jobs toward increased revenue/decreased overhead; liaised with sales staff/clients on five-year budgets for equipment
• Conducted full-cycle onboarding (interviewing, hiring, training) of four new technicians 
• Liaise with Service Account Managers during customer visits, technical support and determining needs, development, and execution of an account specific business plans to identify the long-term, mutual support requirements required to facilitate a strong, profitable, and successful partnership 

02/12 – 08/15, Flight Line Maintenance/Chief F-18, Manager (Certified Plane Captain)

Kay, Inc., Buffalo Grove, IL

• Supervise/schedule ~20 employees, 40 hours weekly, five days a week, two shifts for a total of 800 man-hours weekly; reported to site, assistant manager daily; managed launch and recovery of Kuwaiti Air Force aircraft
• Division manager for day-to-day division operations; supervising 20 employees, including time-tracking and scheduling; managed days off; training records, sick time, leave time, ensuring tasks completed by deadlines, reporting work progress to upper management, partner with Kuwaiti Air Force, meeting with officers for progress, documenting work, and managing daily flight operations
• Managed oversight of shop supplies budget; provided employee safety training and safety compliance twice monthly to ~20 employees per training event
• Responsible for performing pre-flight inspections daily on cockpit and aircraft (each valued at ~$28M, for ~30 total) before pilots arrive, resulting in 98% pre-flight ‘no mechanical issues’
• Communicate with Kuwaiti Air Force 4-8 officers, pilots, and team members to ensure aircraft is safe for flight; park aircraft and liaise with pilots for in-flight issues
• Managed/completed post-flight turnarounds, including servicing engine and Aircraft Mounted Accessory Drive (AMAD) with oil and intakes; inspected cockpit/aircraft for damaged, missing, loose, or broken parts; hot/cold fueling and defueling; documented aircraft post-flight turnarounds or any damage; washed/towed aircraft
• Liaise with Kuwaiti Air Force reps to ensure work satisfaction for plane captains; provided daily management reports; improved margin for errors during inspections, resulting in overhead savings for maintenance/labor

11/08 – 02/12, F-18 E/F Aircraft Servicer, Plane Captain

URS, Oceana Naval Base, Virginia Beach, VA

• Scheduled/managed 18 personnel (crew) and direct reports, as shift supervisor; performed pre-flight safety inspections, including cockpit, before pilots arrived;launched/recovered F-18 E/F aircraft; briefed pilots
• Responsible for parking/performing post-flight turnaround of a post-flight turnaround, including servicing engine and AMAD with oil and intakes; inspected cockpit/aircraft for damaged, missing, loose, and broken parts; hot/cold fueling, defueling of aircraft; documented post-flight turnarounds or damage; wash/tow aircraft
• Responsible for performing pre-flight inspections daily on cockpit and aircraft (each valued at ~$28M, for ~45 total) for pilots, resulting in 98% pre-flight ‘no mechanical issues’

11/06 – 10/08, Service Technician/Prep Mechanic

United Rentals,  Chesapeake, VA

• Managed four employees in engine / mechanic shop responsible for maintenance on diesel and gasoline construction rental equipment, inspection (for damage), including servicing engine, hydraulic, transmission fluid, oil, and repairing damage; review/inspect engines, transmissions, and hydraulic moving parts equipment, and safety components before re-renting; train and teach customers how to safely use equipment before renting
• Certified operator for forklifts, boom lifts, reach forklifts, and elevated platform lifts

11/02 – 11/06, Jet Engine Mechanic/Technician/F-18 (Night Shift Supervisor, Shop Tool Petty Officer)

United States Navy, USS Abraham Lincoln (CVN-72), Oceana Naval Base, Virginia Beach, VA

• Responsible for removing, replacing, and inspecting engines, engine mountings, fuel lines, airframe mountings, hydro-mechanical, pneumatically driven accessories, fuel pumps, fuel cells, and  generators; inspected and completed safety checks on aircraft before launching to ensure aircraft was safe for flight; troubleshoot issues with aircraft and resolved via using schematics, diagrams, and performing engine system checks; performed daily, weekly, 24-day, and 360-day cycles, phases, and inspections (two deployments)

FORMAL EDUCATION

• 01/23 – present, Master’s Degree, Business Administration, University of Phoenix, Phoenix, AZ; (expected graduation: 01/25); Courses: Excel for Managers, Emotional Intelligence
• 2014, Bachelor of Arts, Healthcare Administration, University of Phoenix, Phoenix, AZ; GPA: 3.45; Courses: Health Care Vocabulary, Health Care Delivery in the US, Health & Disease, Human Resources in Health Care, Health Care Ethics & Social Responsibility, Health Care Communications Strategies, Health Care Management. Health Care Information Systems, Health Care Consumer Trends & Marketing, Health Care Financial Accounting, Health Care Research Utilization, Public & Community Health, Health Care Quality Management & Outcomes Analysis, Leadership & Performance Development, Human Nutrition, Health Care Policy: The Past & the Future, Facility Planning, Legal Issues in Health Care: Regulation & Compliance, Health Administration: Capstone

CAREER CERTIFICATIONS / COMPUTER / RECOGNITION / AWARDS

• 2018, CPR Certification, Red Cross
• 2006, CPR Certification, US Navy
• 2006, First Aide Certification, US Navy
• 2005, C-School, Oceana, Virginia Beach, VA
• 2003, Publications & Schematics, Virginia Beach, VA
• 2003, Intro. to Jet Engines, A-School, Pensacola, FL
• 2002, Basic Maintenance, Pensacola, FL
• Microsoft Office: Word, Excel, PowerPoint, Outlook
• 2011, Employee of the Month, URS, Va. Beach, VA
• 2005, Sailor of the Quarter, US Navy, Va. Beach, VA
• 2004, Sailor of the Year, US Navy, Va. Beach, VA