Gwen M. Marchbanks

Camden, NC 27921 / Marchbanksgm1@gmail.com

CAREER SUMMARY

• 14 years, Human Resources Practitioner (hiring, placement, personnel management)
• 4 years, Instructor, Training Facilitator (retail, training, curriculum development)
• 1 year, Supervising Manager, Team Leader (retail, training)

EXPERIENCE PORTFOLIO

07/23 – present, Academy Coach (Trainer, Instructor)   

Walmart # 5851 (Walmart Academy), Greenville, NC

Training and Development, Instructional Management

• Manage, facilitate, and schedule in-person (classroom) and online (Zoom) training classes for retail associates (1 of 222 academies) within three specific geographic markets, with between 22-30 stores, aligning and delivering teaching content and adhering to standardized instructional practices based on Walmart HQ’s-developed curriculum
• Manage, supervise, and monitor instructors training newly promoted supervisors into leadership skills
• Teach and instruct learners (associates and newly promoted supervisors) on topics of Leadership (Leader of Leaders), Motivation, Embracing Change, Leading with Empathy, Diversity, Equity and Inclusion, Culture of Feedback, Belonging, Shifting to Leader Mindset, and Root Cause Analysis, as well as how to conduct disciplinary actions and termination, including the use of role-playing and learner teach-back sessions
• Manage and facilitate ‘On-The-Job-Training’ in-store with learners to support operations, including basic processes, mentoring team leads, or logistical distribution of freight (merchandise), setting up and delivering new training modules to ensure learners maintain company operational standards
• Audit training classes taught by peer instructors for quality assurance and standardization practices
• Manage, facilitate, and schedule leadership classes for supervisors, team leaders, and managers

09/19 – 07/23, People Lead (Human Resources Practitioner)

Walmart # 1527, Elizabeth City, NC

Organizational Management

• Managed, supervised, and monitored human resources and personnel tasking, including hiring, new hire documents, orientation, training, investigations (disciplinary actions), policy updates, and enforcements (e.g., clothing and dress codes)
• Manage, facilitate, and schedule annual health and welfare benefits open enrollment
• Audited store for issues and concerns requiring remediation training and development
• Managed, supervised, monitored, and tracked employee training and notified of past-due courses
• Provided Subject Matter Expert (SME) advice and counsel on disciplinary actions, legal employment law parameters, company policies, and procedures
• Manage, facilitate, and schedule associate opinion surveys; collect data, collate information, and share information with store management for action planning or follow-up
• Audit and report ‘collectibles’ to market office, including pallets modular merchandise layouts completed, issues within stores related to wages, training, weekly scheduling

Human Asset Management, Training and Development 

• Conducted personnel meetings to identify labor, staffing, hiring needs, schedules, and seasonal requirements with store management to forecast and fulfill staffing; maintained digital personnel files
• Managed, supervised, and facilitated job opening advertising, applicant prescreening, interviewing, offers of employment, onboarding, document collection (e.g., I-9), and orientation training (dress code, attendance, parking, performance, computer software operations, safety) for new hires
• Facilitated store personnel work schedules three weeks in advance (five weeks for associates)
• Audited timecards for attendance, issues, errors, and resolutions; reported issues to supervisors for the number of team hours and overtime metrics; monitored/tallied points system for tardies/absences
• Gather data for employment hearings, compiled metrics and data for supervisor attending hearings
• Conducted training for ~387 associates; trained supervisors on Workday Human Resource Information System (HRIS) applications and reporting functions (salaried worker recruiting, hiring, promotions, transfers, disciplinary actions, evaluations, and terminations) and Proctor (food handling certification), time clock corrections, benefits enrollment, leave of absence, ethics, harassment, and attendance monitoring

11/16 – 09/19, Academy Facilitator (Academy Coach)

Walmart # 5851 (Walmart Academy), Greenville, NC

Human Asset Management, Training and Development

• Manage, facilitate, and schedule training classes for retail associates within three specific geographic markets for 24 stores, delivering teaching content and adhering to hundreds of learners for standardized instructional practices based on Walmart-developed curriculum for as few as two and up to 30 participants per class
• Train ‘new to role’ hourly supervisors and salaried managers focusing on leadership skills and operations management (excellence), including topics of Leadership (Leader of Leaders), Motivation, Embracing Change, Leading with Empathy, Diversity, Equity and Inclusion, Culture of Feedback, Belonging, Shifting to Leader Mindset, and Root Cause Analysis, Spark it (Change Leadership) and Workday

05/11 – 11/16, Trainer, Associate (Administrative Office)

Walmart # 3644, Chesapeake, VA

• Trained the Market Champions Class (50 associates) and Walmart office associates in Virginia
• Conducted office associates individual market classes (10-12 per class) in individual stores

02/10 – 05/11, Fresh Zone Management (FZM) Supervisor (Department Manager)

Walmart # 5253, Chesapeake, VA

Organizational and Contract Management

• Supervised team leads in the following departments
  • Bakery – supervised five employees, with inventory valued at a daily average of $125K
  • Deli – supervised six employees, with inventory valued at a daily average of $150K
  • Meat – supervised six employees, with inventory valued at a daily average of $315K
  • Produce – supervised six employees, with inventory valued at a daily average of $150K
  • Dairy – supervised four employees, with inventory valued at a daily average of $300K
  • Frozen Goods – supervised three employees, with inventory valued at a daily average of $250K
• Managed merchandise replenishment based on rate of sale and in-stock inventory; maintained accurate hand counts and ordering for features and special events
• Provided ‘On-The-Job-Training’ for associates in each department

11/09– 02/10, Market Assistant 

Walmart # 1379, Greenville, NC

• Coordinated communication between 10 stores within the regional Walmart market to regional management
• Audit and report ‘collectibles’ to regional offices, including pallets (unworked/unbanned), modular merchandise layouts completed, stores issues related to wages, training, scheduling, regional and/or market directives
• Resolved customer complaints escalated up to high headquarters
• Resolved or escalated store associate complaints, issues, and concerns to higher headquarters

12/04 – 2009, Personnel Manager

Walmart # 5345, Dunkirk, MD

• Directed, managed, and supervised human resources tasking for new store opening and set up personnel office (staffing, document collection and storage, and supervision)
• Managed, supervised, and facilitated job opening advertising, applicant prescreening, interviewing, offers of employment, onboarding, document collection (e.g., I-9), and orientation training (dress code, attendance, parking, performance, computer software operations, safety) for new hires
• Conducted personnel meetings (daily/weekly) to identify labor, staffing, hiring needs, schedules, and seasonal requirements with store management to forecast and fulfill staffing; maintained digital personnel files

FORMAL EDUCATION / TRAINING / CERTIFICATIONS / TECHNICAL / COMPUTER

• Technical Degree (courses towards) Business Management Tri-County Technical College, Pendleton, SC
• High School Diploma, Mcduffie High School Anderson, SC
• 2023, Basecamp, Walmart Manager Academy, Rogers, AR
• 2019, People Lead, Walmart Academy 5851, Greenville, NC
• 2016, Core Training, Walmart Manager Academy, Rogers, AR
• MS O365: Word, Excel, PowerPoint, Outlook