Geoffrey S. Adeti

Severn, MD 21144 / selormadeti@yahoo.com

OBJECTIVE:  College Advisor – Higher Education; Advisor – State or Local Government

CAREER SUMMARY

• 9 years, Customer Service (services, retail, organizations)
• 7+ years, Financial Advisor, Loan Specialist (banking, mortgage, real estate)
• 9 months, Realtor (domestic sales)
• 9 months, Facility Manager (institutional residence)
• 2 months, Market Analyst (residential housing)

WORK EXPERIENCE

11/22 – present, Vice President (Board of Directors)

Jacobs Forest Homeowners Association, Millersville, MD

• Audit HOA ~118 townhouses and three single-family homes within the geographic oversight neighborhood area(s) via driving or walking around to log any potential issues
• Respond to complaints (e.g., noise, parking, trash bins) to resolve within 2-3 days
• Research, analyze, and identify HOA expenses and determine (with Board) fees per overhead expenses (e.g., community improvements, landscaping, street repairs, and security [purchase/upkeep of cameras at intersections]), resulting in ~3% increase annually (~$180 quarterly fees); liaise with President, Secretary, and Property Manager to monitor an annual $115K HOA budget
• Coordinate with legal counsel to identify issues, non-payment of fees, rule-breaking to notify homeowner(s) within the HOA, collect fines, and pursue remediations in court
• Implemented an online system for HOA members to register complaints, ask questions, and improve communications between homeowners and the HOA Board of Directors

05/21 – present, Mortgage Closer

Shared Services Solutions, Baltimore, MD

• Reviewed and quality assured (quality control; QA/QC) mortgage applications and closing documents; audit documentation for compliance (identified key data missed by underwriters and processors) for mortgage loan applications ranging between $10K to $2M for home purchase or equity loans
• Compared and quality assured applicants’ credit profile matched applications and loan terms; identify issues with documents and information provided by borrowers (e.g., loans identified as on primary home, but in actuality were second/vacation homes)
• Reviewed notarized mortgage contracts for compliance; quality assured all docs signed legally
• Reviewed documentation to ensure assets had been inspected/approved for purchase (or equity loans)
• Mentored new team members for job tasks, required documentation and shared tips and advice

05/18 – 04/21, Member Advisor

State Employees Credit Union of Maryland, Linthicum, MD

• Provide customer service and financial advice related to saving, borrowing, or investing funds
• Analyzed client(s) needs to provide tailored financial solutions, resulting in a 6% growth in portfolios
• Assist ~5-10 clients daily (~25-50 weekly) with financial questions and goals
• Assisted clients with banking tasks (set up accounts, apply for loans, address lost cards or PINs)

10/17 – 04/18, Realtor

Keller Williams Realty, Columbia, MD

• Coordinate, liaise, and schedule appointments to show prospective buyers’ homes and properties
• Show properties to potential buyers and renters and inform them of elements of the property, including information about location, square footage, and features
• Research, review, analyze, and identify property listings and develop a competitive market analysis for individual homes; interview and develop potential clients; visit properties before sales contract to assess viability for sales in market and location
• Prepare and quality assure documents for real estate transactions, including representation contracts, purchase agreements, closing statements, leases, deeds
• Liaise with mortgage lenders to enable clients’ choices for best financing options; advise clients on market conditions, prices, mortgages, legal requirements, and related matters
• Perform business development, constant training, continuing education classes, and real estate seminars; offer real estate advice and orientation to buyers to develop a sales funnel by word-of-mouth referrals
• Coordinated with senior agent to purchase an investment property (value ~$400K)

01/17 – 09/17, Veteran’s Assistance (VA) Loan Specialist

Freedom Mortgage, Columbia, MD

• Monitored Veterans’ home loans; provided customer service and oversight to loan documents and processing in coordination with underwriter(s), resulting in 3-4 loan applications processed daily for assets valued between $150K and $1M within the VA loan program 
• Research, analyze, and QA veteran borrower’s background, including credit score, to ensure loan affordability; reviewed military forms (DD forms) to confirm eligibility for the VA loan
• Coordinate and liaise with appraisers and inspectors as part of the loan application process
• Research, analyze, and identify any potentially fraudulent or misrepresented DD-214 documentation
• Streamlined loan processing workflows for veterans, reducing processing times and maintaining high levels of accuracy, meeting goals of 10 error-free processed loans a week

08/16 – 12/16, Sales Manager (key-holder)

Mattress Firm, Minot, ND

• Managed a 2,000 sq ft retail store selling mattresses and sleep accessories, with sales averaging 35 units (mattress sets), averaging $5,000 per sale, meeting monthly sales goals by over 20%
• Opened and closed store daily, ensuring alarm system set; deposited cash at bank
• Managed credit financing for mattress purchases via the online system or coordinated with banks for loans
• Developed business, sales revenue, and customer appreciation, resulting in a 50% increase in customer satisfaction scores (and repeat business)

OTHER PROFESSIONAL EXPERIENCE

05/16 – 08/16, Youth Coach, Minot, ND

08/13 – 05/16, Retail Sales Associate, Barnes and Noble, Minot, ND

06/15 – 08/15, Intern (Analyst), Investors Real Estate Trust (IRET), Minot, ND

07/14 – 05/15, Residence Hall Director, Minot State University, Minot, ND

FORMAL EDUCATION / TRAINING / CERTIFICATIONS

• 05/24, Master of Education Educational, School and Counseling Psychology, University of Missouri, Columbia, MO; GPA: 3.97; Courses: Positive Psychology, Resiliency, Grit & Mental Toughness, Coaching for Inclusive Excellence, Administration of Athletic Programs
• 05/16, Bachelor of Science Energy Economics and Finance / International Business, Minot State University, Minot, ND; GPA: 3.04; Courses:  Management Information Systems, Spreadsheet Applications, Macroeconomics, Accounting, Statistics, Legal Environment of Business, Operations Management, International Marketing, International Culture and Management, International Business Strategy, Financial Analysis and Valuation
• 04/24, Understanding Privacy: The Gramm-Leach-Bliley Act (GLBA), SSS, Baltimore, MD
• 04/24, Identity Theft Red Flags: Duties of Financial Institutions & Creditors, SSS, Baltimore, MD
• 04/24, Information Security, SSS, Baltimore, MD

TECHNICAL / COMPUTER / LANGUAGE SKILLS / RECOGNITION / AWARDS

• ASURITY
• DNA (Banking Platform, FISERV)
• Google Docs
• Identifi (secure document upload and storage platform)
• Microsoft Teams
• MS O365: Word, Excel, PowerPoint, Outlook
• Propel (Document Preparation Software)
• Velocity (Loan Platform, VELOCITY SOLUTIONS)
• WITS (Wire Transfer System)
• LinkedIn Profile:    www.linkedin.com/in/geoffrey-adeti-61309962

• Twi (Ghanaian Language) – Fluent/Native
• 2015-2016, American Petroleum Institute Scholarship, Minot State University, Minot, ND
• 2015-2016, Joan Mattson Scholarship, Minot State University, Minot, ND

• 2014-2015, John and Lesley Coughlin Scholarship, Minot State University, Minot, ND