John P. Williams

Wynnewood, PA 19096

JPWTechGuy@gmail.com

OBJECTIVE:               I.T. Portfolio Manager or I.T. Recovery Project / Program Manager

EXPERIENCE SUMMARY:

• 25 years, Information Technology (Systems Networking / Administration)
• 20 years, Training (Information Technology Support Staff)
• 14 years, Management / Supervision (Technical Staff)
• 10 years, Senior Project / Program Management
• 5 years, Information Technology Data Recovery

CLEARANCE:                DoD, Top Secret (exp.: 08/00), Secret (05/85), Corp. Confid. (04/85)

WORK PREF.:               Philadelphia, PA

EXPERIENCE PORTFOLIO:

12/09 – present, Director of Technical Operations

Recovery Networks, Philadelphia, PA

• Manage servicing, scheduling, and technical staff oversight for customer service including: planning and implementation of local and remote business continuity services to 40+ clients, ranging in size from five to 200 employees
• Plan, implement, and maintain network infrastructure to support technical operations; coordinate disaster recovery response procedures and periodic DisasterRecovery (DR) testing for clientele, with 99.99% success rate (122 tests over five years) record of on-time installation, configuration, and testing deliverables
• Implemented standardized procedures to ensure optimal use of testing resources for restoring physical and virtual computers to remote all-virtual network environment(s) for disaster recovery and Business Continuity testing, for >60 client businesses, ranging from 5 to 200 employees
• Created and documented formal processes within detailed step-by-step manual(s) for new client integration detailing services, from introduction of client to completion of the first formal disaster recovery test
• Managed, created, and documented formal processes, including change control, in a detailed step-by-step manual for invoicing clients to eliminate inefficiencies / errors
• Created and implemented formal testing report summaries targeted and presented to senior administrative client staff to promote education of Business Continuity practices for non-technical personnel, providing an accurate timeline of the recovery process, via real-world trial(s), so they know what to expect if a disaster occurs; provide formal training sessions for client technical staff on backup / recovery procedures with company proprietary software
• Supervise technical staff, HR activities (and full-cycle recruiting), training, and scheduling

11/04 – 12/09, Director of Technical Services

The eSource Group, Philadelphia, PA

• Managed, performed project planning, and responsible for client project budget(s), including scope of project, assigned staff project, timetables and deliverables supporting the server and network environment of 30+ businesses
• Manage salaried staff of seven full-time employees, including full-cycle recruiting tasks
• Train staff on: maintenance, planning, implementation, upgrades, and performance troubleshooting for network installations and servers, with update training circa monthly
• Managed projects for installation and upgrade deliverables; standardized corporate technical procedures and resources; created, instigated, and supervised technical practices manual to ensure compliance, facilitate management, and promote reduction in resources to troubleshoot and resolve hardware / software issues
• Planned and implemented migration of user data and email accounts on Windows NT 4.0 network to Windows Small Business Server, redesigned network addressing schema, and configured Windows Terminal Server for remote access and changes requiring minimal end-user education for network reliability and performance
• Designed and configured new hub/spoke system for virtual private network (VPN) connections; enabled operation client/server retail sales OTS software designed for a single location via network configuration to be used in four retail locations
• Managed complete stages of network installation: evaluated client requirements, managed information systems vendors and contracts, ordered server and network equipment, assembled and configured Windows NT/2000/2003/2008 servers, and installed applications (Microsoft Exchange, SQL Server, Citrix Meta-frame XP, Symantec Backup Exec, Symantec Enterprise Antivirus, Blackberry Enterprise Server, and OTS software products (QuickBooks Enterprise, scientific, accounting, personnel management) for 24+ startup companies
• Redesigned / rebuilt Microsoft Exchange / Windows file/backup servers (~12 companies) for network reliability; upgraded servers (speed), data redundancy, and resolution of email blacklist issues
• For nationwide private school system (Nobel Learning Communities) managed the redesign and rebuild of network infrastructure, including new servers and network components, consolidating network resources in simplified design, increased ease of maintenance and reliability, with minimal interruptions to end user experience; supervised client configurations for software and hardware components
• Biotech clients include: Alita Pharmaceuticals, BioRexis, Clinical Orthopaedics, Frontage Labs, Cutanea Life Sciences, Galleon Pharma, Houston Pharma, Main Line Audiology, Neotropix, NeuroDX, Neuronetics, NuPathe, Puresyn, Sharpstream Life Sciences, RheoGene; Non-Profits include: The American Friends Service Committee, BioAdvance, Pennsylvania Biotech, Friends Hospice of Philadelphia, Opportunity Finance Network, National Transplant Assistance Fund, The Union League of Philadelphia, The University City Science Center, Foundation for Individual Rights in Education, Saints Prison Ministry, Saint Matthews Episcopal Church, The Papal Foundation; Financial organizations include: ACP Funds, Currency Now, West Capital Management, First Round Capital, Martin Keuny Insurance, Pennsylvania Financial Responsibility Assigned Claims Plan, Pearl Properties, International Recovery Systems, Limor Goodman Accountants, Ratner Lynn Accountants; Medical / Veterinary include: Total Access Medical, Hickory Veterinary Hospital

08/00 – 11/04, Technical Support Specialist

The eSource Group, Philadelphia, PA

• Responsible for management, subject matter expert (SME) analysis / advice / installations of network, PC, and telephone troubleshooting, configuration / support for University City Science Center (subsidiary Port of Technology), an incubator for 20+ start-up companies
• Provide installation, configuration, troubleshooting and network administration for 100+ users on a network configuration
• Provide comprehensive one-stop PC software and hardware support in state-of-the-art plug-and-play environment, for resident/tenant start-up companies (business incubators) including: PC installation, configuration / hardware support, Microsoft Outlook configuration / support, support / training for Microsoft Windows 95/98/ME/NT/2000 operating systems, support / training for Microsoft Office 97/2000/XP applications, client configuration, as well as support and training for Citrix Metaframe remote access services

03/00 – 08/00, Information Technology Technical Aide

The MITRE Corporation, Bedford, MA

• Provided network, PC administration, support for classified technical resources on equipment requiring security clearance, including hardware/software configuration requests / data backups
• Administered Windows NT 4.0 servers, including file, print, and scanner services for >50 users; supported 100+ Windows 95 /Macintosh desktop clients, Linux, UNIX, Solaris workstations

06/95 – 03/00, Information Technology Security Aide

The eSource Group, Philadelphia, PA

• Supervised 20 Security Officers; directed emergency response coordination and support
• Trained staff of 20 Security personnel / new hires on Microsoft Office applications and specialized visitor access software, as software upgraded

04/90 – 06/95, Control Center Operator (Manager IT Administration)

The eSource Group, Philadelphia, PA

• Administered Windows NT / 95 LAN dedicated to CCures 800 access control system, Windows 98 / Honeywell intrusion and fire alarm control systems; IT support for legacy VAX/VMS access control system; tech support for department IT systems

07/80 – 10/83, Ship’s Captain / Chief Mate

Hy-Line, Inc., Hyannis, MA

• Master Pilot for passenger ferry service to Nantucket and Martha’s Vineyard Islands
• Navigate / operate 600-passenger ferryboat and five smaller excursion boats, supervision of 14-person crew and maintenance schedules

FORMAL EDUCATION:

• 1983, Bachelor of Science, Journalism, Boston University College of Communication, Boston, MA

CAREER TRAINING / CERTIFICATIONS:

• 11/10, Microsoft Certified Professional in Windows 2008, Microsoft Corp, Redmond, WA
• 03/00, Microsoft Certified Systems Engineer (MCSE), Microsoft Corp, Redmond, WA
• 02/00, Microsoft Certified Professional (MCP)   + Internet, Microsoft Corp, Redmond, WA
• 07/80, Ocean Operator License (to carry passengers for hire in coastal and inland waterways, in vessels of <100 gross tons), United States Coast Guard, Boston, MA

HARDWARE / SOFTWARE / TECHNICAL / COMPUTER:

• Ahsay backup software
• ArcServe backup software
• Asigra Televaulting backup software
• Blackberry Enterprise Server
• Cisco 7206 router, 6509 / 3548 switches, and Cisco PIX firewall
• Cisco Call Manager Voice-Over-Internet-Protocol (VOIP) telephone software / hardware
• Cisco, SonicWall and WatchGuard Firewalls
• Citrix Metaframe
• CommVault Archiving Solution
• Documentum eRoom 7.0
• DoubleTake replication software
• Intuit QuickBooks Enterprise
• Kaseya computer management software
• Microsoft Exchange Server 5.5, 2000, 2003, 2007, 2010 (clustered & non-clustered)
• Microsoft Great Plains Server
• Microsoft HyperV
• Microsoft Office: Word, Excel, PowerPoint, Outlook, Visio (v. 2000, 2003, 2007, 2010, Office 365)
• Microsoft Project Server
• Microsoft SharePoint Server
• Microsoft Small Business Server 2000, 2003, 2008 & 2011
• Quorum onQ Hybrid Cloud Solution
• Red Hat Enterprise Linux
• SQL Server 2000/2005/2008 (clustered & non-clustered)
• Symantec Antivirus Enterprise
• Symantec/ Veritas Backup Exec
• VMware VCenter & VSphere
• Windows Server versions: NT 4.0, 2000, 2003, 2008 and 2012
• Windows Workstation versions: NT 4.0/98/2000/XP/Vista/Windows 7 & 8
• Zerto Virtual Replication software

RECOGNITION / AWARDS / VOLUNTEER / COMMUNITY / TRADE ORGANIZATIONS:

• 2007 – 2010, Volunteer, IT Support, Friends Hospice of Philadelphia, PA
• 2002 – 2004, Volunteer, IT Support, Jewish Heritage Programs of Philadelphia, PA
• 08/98, Corporate Director’s Award, The MITRE Corporation, Bedford, MA

KEY & TRANSFERABLE SKILL WORDS: Access, Accounting, ACP, Administration, analysis, Anti-virus, applications, Archiving, ArcServe, Asigra, backups, Blackberry, budget, Cisco, Citrix, classified, client/server, Clinical, Cloud, clustered, CommVault, compliance, components, configuration, continuity, data, deliverables, design, desktop, Disaster Recovery, Documentum, DoubleTake, emergency, end-user, Engineer, Enterprise, eRoom, eSource, evaluate, Exchange, file/backup, firewall, hardware/software, hub/spoke, implementation, incubator, Information Technology Portfolio, infrastructure, installation, integration, Internet, Labs, LAN, Legacy systems, Macintosh, maintenance, Meta-frame, Microsoft, MITRE, Networking, Networks, non-clustered, Off-the-Shelf (OTS), Operations, organizations, performance, personnel, plug-and-play, procedures / processes, Project Manager / Program Manager, proprietary, recruiting, redundancy, reliability, resolution, resources, scheduling, schema, Security, Server, SharePoint, Sharpstream, SQL, Staff, Supervise, switches, Symantec, system, Televaulting, testing, timeline / timetables, training, trouble-shooting, upgrades, virtual, Visio, VMware, Voice-Over-Internet-Protocol (VOIP), VSphere, WatchGuard, Windows, work-stations, XP