Resume du Jour – Elizabeth Y. Johnson – Office Manager / Contract and Logistics Management / Procurement

Elizabeth Y. Johnson

Killeen, TX 76542  USA / vonne41@gmail.com

OBJECTIVE:  Office Manager / Contract or Logistics Management / Procurement

EXPERIENCE SUMMARY

  • 13 years, US Army, Personnel Sergeant (SSG/E6), Honorable Discharge: 05/03
  • 9 years, Logistics Analyst (warehousing, transportation, inventory, disbursements)
  • 4 years, Office Manager / Administrative Support Analyst (administrative, office manager)
  • 3 years, Physical Security Officer / Manager (military)
  • 2 years, Personnel / Human Resources Management (military)
  • 2 years, Supervisory / Technical Analyst (postal logistics, financial oversight)
  • Clearance: DoD, Secret (last adjudicated: 08/18, expires: 10/28)

PROFESSIONAL EXPERIENCE PORTFOLIO

08/10 – present, Logistics Analyst   

NCI Information Systems, Bagram, Afghanistan

  • Managed / supervised the development, implementation, and transition of old inventory database application SPEIRS to new inventory database application SMART, resulting in identifying equipment defects, excess stock and supply shortages and savings of >$775 in a six month timeframe by recovering (misidentified/misplaced) equipment and identify on-hand quantities of equipment; implementation resulted in easier to track and complete transactions with fewer (if any) errors
  • Monitored inventory and materials (e.g., soldier clothing and specialized equipment with individual pieces ranging between $73 and >$800; multiple pieces, kits, or bulk issue items with values over $1K), for ~$775K of equipment, and recovery and inventory value of ~$26M
  • Implement audit and cycle-counting in the inventory management, resulting in lower inventory losses and accurate counts, e.g., lower loss, shortages, and excess equipment, with sufficient on-hand inventory for requisitions (just in time principle); responsible for compiling, reporting, and presenting project memorandums and reports for inventory database documentation; collects, compiles, and analyzes program data; identifies requirements for material, money, and manpower 
  • Responsible for issuing, distribution, and receiving soldier clothing and specialized equipment (daily) to 100-150 US military service members and DA civilians authorized to wear while deployed in theater (e.g., uniforms; helmets; boots; body armor) as Project Manager Soldier Protection and Individual Equipment (PM-SPIE) under the Rapid Fielding Initiative (RFI) Issues; maintain equipment support to >15,000 Soldiers, US military service members and DA civilians at Bagram, Afghanistan, and Forward Base Operations (FOB), including Kuwait, Iraq, and Bahrain; plan / sets up fielding sites (Fixed Issue Points; FIP) for inventory distribution; coordinates equipment for transport, ship, receive, and issue at destination sites
  • Ensure soldier equipment support projects use of advanced protection equipment compliant for: force protection evolution; soldier protection system; helmets; soft armor; hard armor; eye protection; jungle uniforms and equipment; Arctic Warrior uniforms and equipment and female-specific sizing uniforms and equipment for Area of Operation (AO) to which US soldiers are deployed; ensure ‘fit’ for issued clothing and specialized equipment (uniforms; helmets; boots; body armor)
  • Forecasts equipment procurement and items/material; coordinate distribution and material movement of integrated clothing and equipment including state of art protection to defeat threats and reduce threats associated with ballistics, blast overpressure, fragmentation and heat for individual/unit equipment, tactical/environmental equipment, foot-wear, and personal clothing
  • Research, analyze, audit, and identify durability (wear and tear) life of soldier’s equipment and clothing for various environments and regions of deployment, record summary of data for future vendor implementation to manufacture, test / implement newer product versions improve mission protection and durability and recovery
  • Coordinates civilian and government transports for inbound and outbound cargo with shipments valued ~$100K each; oversee equipment manifests; manage outbound transport of equipment; submit requisitions for items; coordinate with civilian / government transport for inbound / outbound cargo; pack, pickup, and deliver to CONUS or OCONUS site locations; managed equipment valued at >26M
  • Coordinate / liaise with Theatre Collection Team (TCT) program for FIPs Bagram, Afghanistan responsible for collection and shipment of damaged Personal Protective Equipment (PPE) from Soldiers Wounded in Action (WIA) or involved in events/accidents of interest; Identify WIA personnel, contact soldier/unit, averaging 60% rate for recovery; coordinate meeting with rep, document request for issue or turn-in of equipment, collect damaged PPE and data about event; analyze collected equipment for developing better protective equipment to improve soldier warfighter readiness
  • Train subordinates and peers (informally) on in/out processing procedures, unit account setup, and inventory control using application SMART; formally train, as Lead instructor, proper utilization and wear of issued body armor and specialized equipment to soldiers, US military service members, and DA civilians, including use of body armor (IOTV, female IOTV, and plate carrier); training conducted three times a week with ~20 learners per class for >25,000 learners over nine years
  • Process >50 requisitions (75% resolution) monthly for military units for equipment shortages; documented / filed >200 hand receipts, turn-in of unserviceable equipment resulting in increased area workspace, and soldier equipment issue by 15% within six months
  • Conducts 10% daily inventory count; 100% monthly inventory count, maintaining at 95% rate, with 10% loss for equipment error; process >150 soldiers daily; >300,000 annually for equipment for issue
  • Establish 15 -20 army unit accounts for equipment issue (weekly) supporting >300 personnel a field training exercises for 90 days, test new soldier protection gear for wear, durability, and sustainability
  • Logged >50 Report of Discrepancies (ROD) resulting on identification of ~$80K worth of excess, unserviceable, or unused equipment (date expired) to DLA Disposition Services for military units reuse; sell, scrape, or donate
  • Renovated location for irregular bulk items storage, soldier processing stations, and equipment stockage, increasing manpower / productivity by 20%; redistributed ~$2M of equipment (e.g., FIP) resulting in cutting equipment surplus by 10%

02/09 – 08/10, Senior Administrative Analyst

NCI Information Systems, Camp Buehring, Kuwait

  • , lodging, cell phones, installation (base) access; assisted personnel with time sheets
  •  / supplies for three site locations Kuwait, Iraq, and Afghanistan (3 Site Managers; 90 civilian contractors; 1 DA Civilian); conducted purchase requisitions through Supply Support Area (US DOD) SSA, and via  supply catalogs, vehicles, apartments; furniture purchases, office supplies, travel order and gas cards; trained two subordinates on job functions and procedures 
  •  tracking system to maintain personnel information (location. timesheets, leave/travel requests, PII)
  •  (PEO) SGM
  •  for issue and shortage annexes in Property Book Unit Supply-Enhanced (PBUSE); managed / tracked shortages from building shortages through ordering, receiving, storing and issuing to hand receipt holders
  •  for processing base access applications  
  • , including timekeeping, travel/leave requests, medical / dental exams for >90 plus personnel records from Middle East Region (Kuwait, Iraq and Afghanistan)
  •  for OCONUS fielding teams per PEO soldier directives (weekly)
  • (Kuwait, Iraq, Afghanistan) for 90 civilian contractors, two GS employees GS11 and GS 13 Liaison Officer and Chief, two Theater Operations and military personnel (Army Sergeant Major, Army Colonel)
  • /supplies; office furniture and vehicles with values of ~$1M; oversaw budget of ~$650K annually; wrote / proofread corporate communications submitted to internal teams, vendors, customers
  •  annexes with office supplies 10 or more years old, to revitalize property inventory back to 100% accountability
  •  i.e. vehicles, apartments, leave request; travel orders, terminations, transfers and work visas resulted in 92% satisfaction record.

11/08 – 02/09, Job Training

11/07 – 11/08, Administrative Specialist, Finance Clerk 

Kellogg Brown and Root, Tallil Airbase, Iraq

  •  (FOB) as Team Lead and Assistant Custodian of Postal Effects (COPE) with oversight of equipment valued at ~$350K
  •  / equipment as Project Manager (PM) for site Postal Operations 
  • , job tasks and responsibilities (receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in bags; and examine mail for correct postage), and customer service protocol; trained mail clerks on maintaining a cash drawer of ~$1K extended by Custodian of Postal Effects and accountability for blank money order forms in valued at ~$140K, and accountability for equipment; clerks responsible e.g, postal money orders; sell stamps / postage including registered, certified, insured mail
  • , managed and accounted for ~$850,000 in postage stock generated and >$1M in postage revenue over one year; inspected unit mail rooms to ensure compliance with USPS and DOD postal regulations
  • , including: proper packing, wrapping, forms, and sealing of letter mail and packages; maintaining, preparing, and receiving documentation for accountable mail
  •  on IRT computer system, PVI, and Eagle cash machine with cash equivalents of $3K-$5K USD Cash
  •  for finance and mail movement; tracked daily financials for postal revenue; mail pieces shipped through USPS for quality control and shipping error (money orders/stamps issued; amount of daily cash retained; sales); unit mail-outs to include mobile to surrounding FOBs
  • onducted weekly training sessions for clerks on how to properly count finances, money orders, and stamps and quality customer service minimizing 10% loss of mail-in inspection checks; conducted unannounced audits on cash stock of 8 -10 mail clerks to deter / prevent theft

06/07 – 11/07, Full-Time Student / 05/07 – 06/07, Student Intern

Mary Baldwin College, Staunton VA

  • Collecting and assimilating data for jobs and internships; wrote job descriptions for postings
  • Created monthly job & internship newsletter, posted on Career Development website
  • Updated employer contact and college biographical data, as well as job and internship data in MonsterTrak, a shared database with Virginia Alliance of College Career Services, by contacting employers and completing internet research to populate recruitment database for college internship and job opportunities
  • Trained support staff to input and update data in MonsterTrak database 
  • Assisted with mailings, filing, and office organization

03/05 – 06/07, Fitness Trainer, American Family Fitness Center, Richmond, VA

10/04 – 02/05, Automation Specialist (Receptionist)

SERCO (Army Career and Alumni Program [ACAP]), Fort Lee VA

  • Assisted ACAP services to transitioning military personnel, Army civilians, and family members; facilitated job assistance training in group or individual settings, conducted individual counseling sessions, and job assistance activities such as resume critiques and mock interviews, and on-site training and coaching
  • Automated and manual pre-separation briefings, transition assistance and job training requests; completed an assessment on presenters, volume, and allotment time; facilitated questions to reduce presentation time; adjusted the volume of organizations scheduled to participate in the pre-separation briefings, shrunk presentation resulting in enabling more questions and interactions with presenters; coordinated and setup virtual job career fair to further assist personnel to participate
  • Scheduled transition assistance workshop dates; logistically organized and scheduled agenda presenters; coordinated classroom/conference rooms for civilian Equal Employment Opportunity (EEO) and military Equal Opportunity (EO) for retention and Fort Lee directorates
  • Tracked progress of clients; motivated clients to increase utilization of ACAP Center services; promoted job fairs, employer days, or conducting of a classroom events to guide  transitioning clients with job-search techniques and vocational decisions
  • Updated and maintained job leads (technical, management, engineering, and support roles)
  • Supplied announcements, success stories, and current leads for posting within the website; published a bi-weekly electronic newsletter and news flashes
  • Managed, prioritized and maintained the data library containing national / local job resource database for job assistance; provided users access to ACAP job listings on database public / private web sites on links page
  • Perform quarterly inventory and order replacement items; inventory and reorder consumable supplies

12/03 –08/04, Office Automation Clerk / Computer Systems Operator 

L3 Communications (contractor)

United States Army, John F. Kennedy Special Warfare Center and School, Fort Bragg, NC

  • Performed clerical, administrative support and office automation in the Army Special Operations Command’s primary academic institute, supporting >80 courses of instruction and > 12,000 students
  • Provided administrative support to General Staff and G1 section of the Army Special Operations Command; filled in as the Commanding General’s secretary; typed memorandums, greeted visitors; completed travel arrangements; updated calendar
  • Answered telephone and conveyed messages, scheduled meetings, edited and proofread documents; reviewed confidential information pertaining to promotion lists, graduation dates, courses grades, congressional representatives, and In the Line of Duty reports
  • Coordinated conference room requirements with General Staff, Protocol, Operations Section and other Fort Bragg directorates; coordinated training material and classroom movements in USASOC for administrative support professionals;
  • Produced status reports and briefing material using word processing and spreadsheet applications; supported course control documents, including but not limited to data entry, program development and
  • Created, tracked, maintained gradebooks; managed electronic records system for training forms and documents; managed data input to feedback system to ensure student performance documented
  • Researched and implemented special project for existing floor layout and functionality of workstations, incorporated new distribution patterns for parcels and mail and extra workspace for visitors within the War College; introduced more efficient sorting methods; improved workflow and reduced processing time
  • Managed office filing system; received and controlled mail
  • Controlled incoming/outgoing correspondence pertaining to memorandums, awards, personnel evaluations, travel orders, graduation certificates and strength reports

FORMAL EDUCATION

  • 2017, Master of Science, Human Resource Management, Tarleton State University, Stephenville, TX; GPA:3.3; Courses: Project Management, Workforce Planning, Compensation Management, Employee and Labor Relations, Human Resource Management, Foundations of Finance, Foundations of Management
  • 2012, Bachelor of Science, Business Management, Bellevue University, Bellevue, NE; GPA: 3.67; Courses: Business Management, Global Business, Leadership & Management
  • 1999, Associate of Applied Science, Applied Management, Central Texas College, Killeen, TX; Courses: Office Management, Human Resource Management, Business Computer Applications, Principals of Management

CAREER TRAINING / CERTIFICATIONS

  • 2010, Certificate, Central Issue Facility/Discoverer, (40 hrs.), US Army Training Center, Camp Arifjan, Kuwait
  • 2009, Certificate, Property Book Unit Supply Enhanced, PBUSE (32 hrs.), US Army Quartermaster Center and School, Fort Lee VA
  • 2007, Certificate, Records Database Management Clerk (750 hrs.), Woodrow Wilson Center for Employment, Fishersville VA
  • 2004 – 2005, Training, ACAP Automated System, SERCO
  • 2003, Certificate, Administrative Specialist Basic Noncommissioned Officer (NCO) (71L30) (180 hrs.)
  • 2001, Certificate, Postal Supervisor, US Army Adjutant General School, Fort Jackson SC
  • 2000, Certificate, Battalion Intelligence/Operation, US Army Training Support Center, Newport News, VA
  • Certificate, Logistics Management Development, US Army Training Support Center, Fort Eustis, VA
  • Certificate, Defense Basic Preservation and Packing, US Army Training Support Center, Fort Eustis, VA
  • Certificate, Defense Hazardous Materials/Waste Handling, US Army Training Support Center, Fort Eustis, VA

HARDWARE / SOFTWARE / TECHNICAL / COMPUTER

  • ADP
  • Army Knowledge Online (AKO)
  • Central Issue Facility (CIF)
  • CIF-ISM database used to track OCIE
  • Deltek (timesheet and expense reports)
  • Global Combat Support System-Army (GCSS-A)
  • Installation Support Modules (ISM)
  • MS Office: Word, Excel, Access, PowerPoint
  • NIPRnet
  • Property Book Unit Enhanced System (PBUSE)
  • Workday (for financial applications)

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Resume du Jour – Elizabeth Y. Johnson – Office Manager / Contract and Logistics Management / Procurement

Elizabeth Y. Johnson

Killeen, TX 76542  USA / vonne41@gmail.com

OBJECTIVE:  Office Manager / Contract or Logistics Management / Procurement

EXPERIENCE SUMMARY

  • 13 years, US Army, Personnel Sergeant (SSG/E6), Honorable Discharge: 05/03
  • 9 years, Logistics Analyst (warehousing, transportation, inventory, disbursements)
  • 4 years, Office Manager / Administrative Support Analyst (administrative, office manager)
  • 3 years, Physical Security Officer / Manager (military)
  • 2 years, Personnel / Human Resources Management (military)
  • 2 years, Supervisory / Technical Analyst (postal logistics, financial oversight)
  • Clearance: DoD, Secret (last adjudicated: 08/18, expires: 10/28)

PROFESSIONAL EXPERIENCE PORTFOLIO

08/10 – present, Logistics Analyst   

NCI Information Systems, Bagram, Afghanistan

  • Managed / supervised the development, implementation, and transition of old inventory database application SPEIRS to new inventory database application SMART, resulting in identifying equipment defects, excess stock and supply shortages and savings of >$775 in a six month timeframe by recovering (misidentified/misplaced) equipment and identify on-hand quantities of equipment; implementation resulted in easier to track and complete transactions with fewer (if any) errors
  • Monitored inventory and materials (e.g., soldier clothing and specialized equipment with individual pieces ranging between $73 and >$800; multiple pieces, kits, or bulk issue items with values over $1K), for ~$775K of equipment, and recovery and inventory value of ~$26M
  • Implement audit and cycle-counting in the inventory management, resulting in lower inventory losses and accurate counts, e.g., lower loss, shortages, and excess equipment, with sufficient on-hand inventory for requisitions (just in time principle); responsible for compiling, reporting, and presenting project memorandums and reports for inventory database documentation; collects, compiles, and analyzes program data; identifies requirements for material, money, and manpower 
  • Responsible for issuing, distribution, and receiving soldier clothing and specialized equipment (daily) to 100-150 US military service members and DA civilians authorized to wear while deployed in theater (e.g., uniforms; helmets; boots; body armor) as Project Manager Soldier Protection and Individual Equipment (PM-SPIE) under the Rapid Fielding Initiative (RFI) Issues; maintain equipment support to >15,000 Soldiers, US military service members and DA civilians at Bagram, Afghanistan, and Forward Base Operations (FOB), including Kuwait, Iraq, and Bahrain; plan / sets up fielding sites (Fixed Issue Points; FIP) for inventory distribution; coordinates equipment for transport, ship, receive, and issue at destination sites
  • Ensure soldier equipment support projects use of advanced protection equipment compliant for: force protection evolution; soldier protection system; helmets; soft armor; hard armor; eye protection; jungle uniforms and equipment; Arctic Warrior uniforms and equipment and female-specific sizing uniforms and equipment for Area of Operation (AO) to which US soldiers are deployed; ensure ‘fit’ for issued clothing and specialized equipment (uniforms; helmets; boots; body armor)
  • Forecasts equipment procurement and items/material; coordinate distribution and material movement of integrated clothing and equipment including state of art protection to defeat threats and reduce threats associated with ballistics, blast overpressure, fragmentation and heat for individual/unit equipment, tactical/environmental equipment, foot-wear, and personal clothing
  • Research, analyze, audit, and identify durability (wear and tear) life of soldier’s equipment and clothing for various environments and regions of deployment, record summary of data for future vendor implementation to manufacture, test / implement newer product versions improve mission protection and durability and recovery
  • Coordinates civilian and government transports for inbound and outbound cargo with shipments valued ~$100K each; oversee equipment manifests; manage outbound transport of equipment; submit requisitions for items; coordinate with civilian / government transport for inbound / outbound cargo; pack, pickup, and deliver to CONUS or OCONUS site locations; managed equipment valued at >26M
  • Coordinate / liaise with Theatre Collection Team (TCT) program for FIPs Bagram, Afghanistan responsible for collection and shipment of damaged Personal Protective Equipment (PPE) from Soldiers Wounded in Action (WIA) or involved in events/accidents of interest; Identify WIA personnel, contact soldier/unit, averaging 60% rate for recovery; coordinate meeting with rep, document request for issue or turn-in of equipment, collect damaged PPE and data about event; analyze collected equipment for developing better protective equipment to improve soldier warfighter readiness
  • Train subordinates and peers (informally) on in/out processing procedures, unit account setup, and inventory control using application SMART; formally train, as Lead instructor, proper utilization and wear of issued body armor and specialized equipment to soldiers, US military service members, and DA civilians, including use of body armor (IOTV, female IOTV, and plate carrier); training conducted three times a week with ~20 learners per class for >25,000 learners over nine years
  • Process >50 requisitions (75% resolution) monthly for military units for equipment shortages; documented / filed >200 hand receipts, turn-in of unserviceable equipment resulting in increased area workspace, and soldier equipment issue by 15% within six months
  • Conducts 10% daily inventory count; 100% monthly inventory count, maintaining at 95% rate, with 10% loss for equipment error; process >150 soldiers daily; >300,000 annually for equipment for issue
  • Establish 15 -20 army unit accounts for equipment issue (weekly) supporting >300 personnel a field training exercises for 90 days, test new soldier protection gear for wear, durability, and sustainability
  • Logged >50 Report of Discrepancies (ROD) resulting on identification of ~$80K worth of excess, unserviceable, or unused equipment (date expired) to DLA Disposition Services for military units reuse; sell, scrape, or donate
  • Renovated location for irregular bulk items storage, soldier processing stations, and equipment stockage, increasing manpower / productivity by 20%; redistributed ~$2M of equipment (e.g., FIP) resulting in cutting equipment surplus by 10%

02/09 – 08/10, Senior Administrative Analyst

NCI Information Systems, Camp Buehring, Kuwait

  • , lodging, cell phones, installation (base) access; assisted personnel with time sheets
  •  / supplies for three site locations Kuwait, Iraq, and Afghanistan (3 Site Managers; 90 civilian contractors; 1 DA Civilian); conducted purchase requisitions through Supply Support Area (US DOD) SSA, and via  supply catalogs, vehicles, apartments; furniture purchases, office supplies, travel order and gas cards; trained two subordinates on job functions and procedures 
  •  tracking system to maintain personnel information (location. timesheets, leave/travel requests, PII)
  •  (PEO) SGM
  •  for issue and shortage annexes in Property Book Unit Supply-Enhanced (PBUSE); managed / tracked shortages from building shortages through ordering, receiving, storing and issuing to hand receipt holders
  •  for processing base access applications  
  • , including timekeeping, travel/leave requests, medical / dental exams for >90 plus personnel records from Middle East Region (Kuwait, Iraq and Afghanistan)
  •  for OCONUS fielding teams per PEO soldier directives (weekly)
  • (Kuwait, Iraq, Afghanistan) for 90 civilian contractors, two GS employees GS11 and GS 13 Liaison Officer and Chief, two Theater Operations and military personnel (Army Sergeant Major, Army Colonel)
  • /supplies; office furniture and vehicles with values of ~$1M; oversaw budget of ~$650K annually; wrote / proofread corporate communications submitted to internal teams, vendors, customers
  •  annexes with office supplies 10 or more years old, to revitalize property inventory back to 100% accountability
  •  i.e. vehicles, apartments, leave request; travel orders, terminations, transfers and work visas resulted in 92% satisfaction record.

11/08 – 02/09, Job Training

11/07 – 11/08, Administrative Specialist, Finance Clerk 

Kellogg Brown and Root, Tallil Airbase, Iraq

  •  (FOB) as Team Lead and Assistant Custodian of Postal Effects (COPE) with oversight of equipment valued at ~$350K
  •  / equipment as Project Manager (PM) for site Postal Operations 
  • , job tasks and responsibilities (receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in bags; and examine mail for correct postage), and customer service protocol; trained mail clerks on maintaining a cash drawer of ~$1K extended by Custodian of Postal Effects and accountability for blank money order forms in valued at ~$140K, and accountability for equipment; clerks responsible e.g, postal money orders; sell stamps / postage including registered, certified, insured mail
  • , managed and accounted for ~$850,000 in postage stock generated and >$1M in postage revenue over one year; inspected unit mail rooms to ensure compliance with USPS and DOD postal regulations
  • , including: proper packing, wrapping, forms, and sealing of letter mail and packages; maintaining, preparing, and receiving documentation for accountable mail
  •  on IRT computer system, PVI, and Eagle cash machine with cash equivalents of $3K-$5K USD Cash
  •  for finance and mail movement; tracked daily financials for postal revenue; mail pieces shipped through USPS for quality control and shipping error (money orders/stamps issued; amount of daily cash retained; sales); unit mail-outs to include mobile to surrounding FOBs
  • onducted weekly training sessions for clerks on how to properly count finances, money orders, and stamps and quality customer service minimizing 10% loss of mail-in inspection checks; conducted unannounced audits on cash stock of 8 -10 mail clerks to deter / prevent theft

06/07 – 11/07, Full-Time Student / 05/07 – 06/07, Student Intern

Mary Baldwin College, Staunton VA

  • Collecting and assimilating data for jobs and internships; wrote job descriptions for postings
  • Created monthly job & internship newsletter, posted on Career Development website
  • Updated employer contact and college biographical data, as well as job and internship data in MonsterTrak, a shared database with Virginia Alliance of College Career Services, by contacting employers and completing internet research to populate recruitment database for college internship and job opportunities
  • Trained support staff to input and update data in MonsterTrak database 
  • Assisted with mailings, filing, and office organization

03/05 – 06/07, Fitness Trainer, American Family Fitness Center, Richmond, VA

10/04 – 02/05, Automation Specialist (Receptionist)

SERCO (Army Career and Alumni Program [ACAP]), Fort Lee VA

  • Assisted ACAP services to transitioning military personnel, Army civilians, and family members; facilitated job assistance training in group or individual settings, conducted individual counseling sessions, and job assistance activities such as resume critiques and mock interviews, and on-site training and coaching
  • Automated and manual pre-separation briefings, transition assistance and job training requests; completed an assessment on presenters, volume, and allotment time; facilitated questions to reduce presentation time; adjusted the volume of organizations scheduled to participate in the pre-separation briefings, shrunk presentation resulting in enabling more questions and interactions with presenters; coordinated and setup virtual job career fair to further assist personnel to participate
  • Scheduled transition assistance workshop dates; logistically organized and scheduled agenda presenters; coordinated classroom/conference rooms for civilian Equal Employment Opportunity (EEO) and military Equal Opportunity (EO) for retention and Fort Lee directorates
  • Tracked progress of clients; motivated clients to increase utilization of ACAP Center services; promoted job fairs, employer days, or conducting of a classroom events to guide  transitioning clients with job-search techniques and vocational decisions
  • Updated and maintained job leads (technical, management, engineering, and support roles)
  • Supplied announcements, success stories, and current leads for posting within the website; published a bi-weekly electronic newsletter and news flashes
  • Managed, prioritized and maintained the data library containing national / local job resource database for job assistance; provided users access to ACAP job listings on database public / private web sites on links page
  • Perform quarterly inventory and order replacement items; inventory and reorder consumable supplies

12/03 –08/04, Office Automation Clerk / Computer Systems Operator 

L3 Communications (contractor)

United States Army, John F. Kennedy Special Warfare Center and School, Fort Bragg, NC

  • Performed clerical, administrative support and office automation in the Army Special Operations Command’s primary academic institute, supporting >80 courses of instruction and > 12,000 students
  • Provided administrative support to General Staff and G1 section of the Army Special Operations Command; filled in as the Commanding General’s secretary; typed memorandums, greeted visitors; completed travel arrangements; updated calendar
  • Answered telephone and conveyed messages, scheduled meetings, edited and proofread documents; reviewed confidential information pertaining to promotion lists, graduation dates, courses grades, congressional representatives, and In the Line of Duty reports
  • Coordinated conference room requirements with General Staff, Protocol, Operations Section and other Fort Bragg directorates; coordinated training material and classroom movements in USASOC for administrative support professionals;
  • Produced status reports and briefing material using word processing and spreadsheet applications; supported course control documents, including but not limited to data entry, program development and
  • Created, tracked, maintained gradebooks; managed electronic records system for training forms and documents; managed data input to feedback system to ensure student performance documented
  • Researched and implemented special project for existing floor layout and functionality of workstations, incorporated new distribution patterns for parcels and mail and extra workspace for visitors within the War College; introduced more efficient sorting methods; improved workflow and reduced processing time
  • Managed office filing system; received and controlled mail
  • Controlled incoming/outgoing correspondence pertaining to memorandums, awards, personnel evaluations, travel orders, graduation certificates and strength reports

FORMAL EDUCATION

  • 2017, Master of Science, Human Resource Management, Tarleton State University, Stephenville, TX; GPA:3.3; Courses: Project Management, Workforce Planning, Compensation Management, Employee and Labor Relations, Human Resource Management, Foundations of Finance, Foundations of Management
  • 2012, Bachelor of Science, Business Management, Bellevue University, Bellevue, NE; GPA: 3.67; Courses: Business Management, Global Business, Leadership & Management
  • 1999, Associate of Applied Science, Applied Management, Central Texas College, Killeen, TX; Courses: Office Management, Human Resource Management, Business Computer Applications, Principals of Management

CAREER TRAINING / CERTIFICATIONS

  • 2010, Certificate, Central Issue Facility/Discoverer, (40 hrs.), US Army Training Center, Camp Arifjan, Kuwait
  • 2009, Certificate, Property Book Unit Supply Enhanced, PBUSE (32 hrs.), US Army Quartermaster Center and School, Fort Lee VA
  • 2007, Certificate, Records Database Management Clerk (750 hrs.), Woodrow Wilson Center for Employment, Fishersville VA
  • 2004 – 2005, Training, ACAP Automated System, SERCO
  • 2003, Certificate, Administrative Specialist Basic Noncommissioned Officer (NCO) (71L30) (180 hrs.)
  • 2001, Certificate, Postal Supervisor, US Army Adjutant General School, Fort Jackson SC
  • 2000, Certificate, Battalion Intelligence/Operation, US Army Training Support Center, Newport News, VA
  • Certificate, Logistics Management Development, US Army Training Support Center, Fort Eustis, VA
  • Certificate, Defense Basic Preservation and Packing, US Army Training Support Center, Fort Eustis, VA
  • Certificate, Defense Hazardous Materials/Waste Handling, US Army Training Support Center, Fort Eustis, VA

HARDWARE / SOFTWARE / TECHNICAL / COMPUTER

  • ADP
  • Army Knowledge Online (AKO)
  • Central Issue Facility (CIF)
  • CIF-ISM database used to track OCIE
  • Deltek (timesheet and expense reports)
  • Global Combat Support System-Army (GCSS-A)
  • Installation Support Modules (ISM)
  • MS Office: Word, Excel, Access, PowerPoint
  • NIPRnet
  • Property Book Unit Enhanced System (PBUSE)
  • Workday (for financial applications)

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