Byron J. Caldwell – Operations & Regional Manager

Byron J. Caldwell
Norfolk, VA 23518
byronc975@gmail.com

OBJECTIVE: Regional Manager

EXPERIENCE SUMMARY

• 10 years, Operations / Project Management (retail service / sales)
• 8 years, Customer Service / Line Management / Logistics (retail food sales)
• 3.5+ years, Operations Management / Merchandise Logistics (retail product sales)

EXPERIENCE PORTFOLIO

04/14 – present, Site Manager
Avis Budget Group, Norfolk International Airport, Norfolk, VA

• Manage / supervise 26 agents, four operations managers, and one co-manager responsible for sales and maintenance for rental cars, averaging a fleet of ~ 3,000 vehicles valued at ~$35K each, for three rental car brands for a $9.5B site inventory; manage customer service for airport worksite for vehicles rentals, upselling incremental products, and scheduling/monitoring cleaning and vehicle preparations; oversight to customer shuttling (to/from vehicles to terminal
• Responsible for human resource tasking, including staff scheduling, attendance, cash control, register operations, performance evaluations, corrective actions and documentation (operation manager reviews quarterly); train / mentor subordinates formally via company proprietary training curriculum and informal (daily) observations on sales and customer service performance, and company procedures
• Provide statistical information for transaction / revenue projections including weekly metrics / projections of transactions via direct company scheduling and third-party vendors for agent scheduling, including vehicle cleaners and rental preparation; projections submitted to city and regional manager for third-party vendor reporting; monitor gasoline onsite inventory usage and via customer refueling daily; monitor / report local gas prices and report to HQ
• Implemented excessive dirt fee for vehicles requiring outsourcing to a third-party detailing company, resulting in an average of $15K monthly cash recovery for three years, saving ~$540K; project implemented a documentation event, fees charged based on restoration levels and man-hours required, resulting in collection of fees; input ideas for annual budget to management (corporate-wide) for overhead parameters for three rental car entities directly oversee (Avis, Budget, and Payless)

06/12 – 04/14, Fleet Distribution Manager
Avis Budget Group, Norfolk, VA

• Created department, managed, and coordinated fleet moves for Virginia after HQs merged Richmond and Norfolk territories, including two major airports, four small airports, and 14 non-airport locations, entailing movement of 20 office and customer service sites, and 20 to 100 vehicles daily; coordinated with Yield Department to ensure pool making optimum decisions based on contributory rentals and completed set up, paperwork, and documentation for operations within one month
• Coordinated and quality assured the logistical delivery of ~500 vehicles monthly (wholesale, turn-back), ranging from sedans to large pickup trucks / vans to ‘third-party’ (?) auction sites (Adesa/Manheim),including identifying auction parties with higher profit capabilities for sales, resulting in reduced vehicle deletion time (last revenue date and date vehicle deleted from inventory by sale)
• Supervised staff of 50 driver / transporters (third-party contract employees); scheduled productivity (logistics, moves, scheduling of drivers and moves), calculating traffic patterns, distance available staff to reduce cost resulting in ~$450K annually saved after production via tracking and increase of customer service for receiving reserved preference vehicles by 40%
• Open/receive purchase orders for new vehicle purchases, including: registering, delivery, and vehicle titles for ~500 monthly (average); quality assured new vehicles added to inventory; stickers placed via company policy/procedures; oversight to assembling of license plates, ensured correct DMV decals on plates and correct vehicle
• Liaised with Emergency Road Service (ERS), located missing cars, non-revenue vehicle reporting, verifying wholesales / turn backs, accounting for 100% of inventory
• Point of contact for operations management reporting for field / inventory questions
• Responsible for shuttling budget of ~$2.5M annually; incorporated one-way pricing, enabling customer delivery to prime locations versus company overhead costs

01/12 – 06/12, Senior Operations Manager
Avis Budget Group, Richmond, VA

• Oversaw the operations of Avis and Budget at Richmond International Airport, including management of fleet of ~2,800 vehicles valued at average of $35K for almost $1M total in rental inventory (not including office and sales counter computers and other associated equipment)
• Managed / supervised 15 sales agents, five preferred customer service reps, eight car-return agents, and four operation managers; responsible for daily cash deposits, staff scheduling, customer service; trained staff by observing agents (formally and informally) to ensure target sales goals were met (promoted within six months); performed daily one-on-one observations via HQ-provided coaching / feedback forms
• Researched / analyzed management reports (tied directly to loss prevention), resulting in accountability for 100% of vehicles to prevent loss of inventory

04/11 – 01/12, Fleet Distribution Manager
Avis Budget Group, Springfield, VA

• Managed and coordinated fleet moves for northern Virginia and Maryland including three major airports, two small airports, and 46 non-airport locations, entailing movement of ~ 300 vehicles daily and supervision of ~60 staff / drivers; POC for operations management reporting for field/inventory questions
• Liaised with Emergency Road Service (ERS), located missing cars, non-revenue vehicle reporting, verifying wholesales / turn backs, accounting for 100% of inventory
• Open/receive purchase orders for new vehicle purchases, including: registering, delivery, and vehicle titles for ~2,000 monthly (average); quality assured ~100 new vehicles added to inventory; stickers placed via company policy/procedures; oversight to assembling of license plates, ensured correct DMV decals on plates and correct vehicle; managed shuttling budget of ~$5M annually
• Developed a map of all locations in shuttling area, reducing travel time, shuttles planned to maximize moves in the shortest time, resulting in increased productivity saving ~ $125K monthly on our shuttling overhead costs

09/08 – 04/11, Territory Performance Manager
Avis Budget Group, Richmond, VA

• Managed operational / revenue performance and improvements of 14 Avis Budget Local Market Car / 30 Budget Truck via weekly visits; compiled HQ-based performance checks per location; reviewed with / set action plans with each location manager; oversight management of ~400 fleet cars valued at ~$35K each, plus ~350 trucks valued at ~$80K each, for a total value of ~$42M in vehicle inventory
• Managed and developed business relationships and promotion of brands with car dealerships, hotels, car repair shops) to promote brand / build business
• Conducted online classes (weekly, 3-5 participants), weekly training conference calls to 10-12 participants, and monthly in-person classes for managers (~15 participants per); developed online classes, daily one-on-one telephonic conversations, and weekly sales calls with managers documenting results, training, and best practices

09/03 – 09/08, Store Manager
7-Eleven, Inc., Short Pump, Glen Allen, VA / Broadway, Hopewell, VA

• Managed store operations and merchandise inventory, averaging ~$80K per location; supervised 24 customer service agents and three assistant managers responsible for ensuring merchandise mix and inventory levels were logistically maintained to increase sales / control stock
• Re-merchandised stores, improving layout of merchandise placement, increasing sales; created / implemented new product lines (fresh food products for competition; forecasted sales of items, write-offs of items with expired sales date; reduced write offs by $1K monthly first year at each location
• Instituted daily cleaning and ordering assignments, resulting in higher cleanliness standards and increase in fresh food sales; ensured compliance with local, state, federal laws for retail / food sales
• Performed HR tasks, including: recruiting, hiring, supervised employees, created work schedules, trained / developed for food safety and store security, ensured sufficient staffing levels based on daily/weekly customer activities
• Trained new hires for three days (onboarding/orientation); identified personnel for promotional opportunities and HQ-based training curriculum

11/02 – 09/03, Store Manager
Dollar General, Norton, OH

• Manage retail operations for a 8,000 square foot store, with eight employees (six cashiers/stockers, one shift manager, one assistant) responsible for ~$800K of merchandise inventory, with sales of ~$3-5K daily with man-hours under 165 weekly
• Order stock / merchandise to meet minimum and accurate accountability for in-stock targets; review ordering plan(s) bi-weekly, provide input to seasonal inventory management (weekly); follow up on Basic Stock Replenishment (BSR)/cycle counts
• Facilitate / quality assure staging, stocking, storage of merchandise via company plan-o-grams and utilize merchandise fixtures for presentation, product pricing, signage; damage /markdown control, scanning, paperwork, facility-control checklists to identify shrinkage (merchandise and payroll expenses)
• Responsible for creating, analyzing, submitting operating statements to identify business trends (including sales, profitability, turn), expense control opportunities, potential shrink, and errors to regional manager (daily/monthly); ensure financial integrity through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
• Perform human resource tasks, including; recruiting, hiring, performance evaluations, employee relations, and terminations; recommend raises, promotions, conduct safety, security, and company policy training
• Initiated a store / merchandise cleanup to re-staff store; organized inventory using staff from another store; shelved eight carts of product, categorized and organized merchandise, completed back-orders for three months, resulting in just-in-time logistical inventory deliveries and store profitability

11/99 – 11/02, Store Manager
7-Eleven, Inc., Richmond, VA

• Managed store operations and merchandised inventory; ensured product mix and inventory levels were logistically maintained to increase sales and control merchandise stock; supervised 15-18 sales associates and two assistant managers
• Performed HR tasks, including: recruiting, hiring, supervised employees, created work schedules, trained / developed for food safety and store security, ensured sufficient staffing levels based on daily/weekly customer activities
• Developed successful sales plans to grow profitability; implemented new product lines (fresh foods); ensured handling and safety compliance with local, state, and federal laws for retail and food sales

05/95 – 11/99, Manager
Boddie Noel Enterprises, Hardee’s, Chesapeake, VA

• Managed / supervised crews and shift leaders, including: ~25-30 cashiers, cooks, and a breakfast manager responsible for serving fast-food, retail products, with ~$50K weekly; supervised register operations, including cash till operations and bank deposits
• Responsible for operations’ procedures, payroll budgets, food / supplies inventories, and standards of operation, facility housekeeping, and equipment maintenance (cleaning and preventive maintenance)
• Managed human resources tasks, including: recruiting, hiring, training, employee relations, disciplinary actions, safety and food handling training, promotional opportunities, and inventory control

FORMAL EDUCATION / CERTIFICATIONS / COMPUTER / RECOGNITION

• 2015, Recognition Letter; Making it a Great Place to Work, Avis Budget Group
• 2014, Recognition Letter; Making it a Great Place to Work, Avis Budget Group
• MS Office: Word, Excel, PowerPoint, Outlook
• 1997, Certification, FoodServe, Virginia Beach, VA
• Diploma, Ponchatoula High School, Ponchatoula, LA

KEY & TRANSFERABLE SKILL WORDS: accountability, accounting, best practices, budget, cash control / cash deposits / cash recovery, compliance, Customer Service, deliveries, equipment maintenance, expense control, facility, facility-control, fleet, food safety, forecasted sales, human resource tasking, inventory, inventory management, Logistics, maintenance, Manage, management, merchandise, Operations Management, Outsourcing, oversight, payroll, performance evaluations, personnel, policy/procedures, productivity, profitability, Project Management, projections, purchase orders, quality assure (QA), recruiting, reporting, retail operations, revenue, sales, scheduling, security, shrinkage, staffing, stocking, storage, store operations, supervise, third-party vendors, training, training curriculum, upselling, vehicle inventory, write-offs

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Byron J. Caldwell – Operations & Regional Manager

Byron J. Caldwell
Norfolk, VA 23518
byronc975@gmail.com

OBJECTIVE: Regional Manager

EXPERIENCE SUMMARY

• 10 years, Operations / Project Management (retail service / sales)
• 8 years, Customer Service / Line Management / Logistics (retail food sales)
• 3.5+ years, Operations Management / Merchandise Logistics (retail product sales)

EXPERIENCE PORTFOLIO

04/14 – present, Site Manager
Avis Budget Group, Norfolk International Airport, Norfolk, VA

• Manage / supervise 26 agents, four operations managers, and one co-manager responsible for sales and maintenance for rental cars, averaging a fleet of ~ 3,000 vehicles valued at ~$35K each, for three rental car brands for a $9.5B site inventory; manage customer service for airport worksite for vehicles rentals, upselling incremental products, and scheduling/monitoring cleaning and vehicle preparations; oversight to customer shuttling (to/from vehicles to terminal
• Responsible for human resource tasking, including staff scheduling, attendance, cash control, register operations, performance evaluations, corrective actions and documentation (operation manager reviews quarterly); train / mentor subordinates formally via company proprietary training curriculum and informal (daily) observations on sales and customer service performance, and company procedures
• Provide statistical information for transaction / revenue projections including weekly metrics / projections of transactions via direct company scheduling and third-party vendors for agent scheduling, including vehicle cleaners and rental preparation; projections submitted to city and regional manager for third-party vendor reporting; monitor gasoline onsite inventory usage and via customer refueling daily; monitor / report local gas prices and report to HQ
• Implemented excessive dirt fee for vehicles requiring outsourcing to a third-party detailing company, resulting in an average of $15K monthly cash recovery for three years, saving ~$540K; project implemented a documentation event, fees charged based on restoration levels and man-hours required, resulting in collection of fees; input ideas for annual budget to management (corporate-wide) for overhead parameters for three rental car entities directly oversee (Avis, Budget, and Payless)

06/12 – 04/14, Fleet Distribution Manager
Avis Budget Group, Norfolk, VA

• Created department, managed, and coordinated fleet moves for Virginia after HQs merged Richmond and Norfolk territories, including two major airports, four small airports, and 14 non-airport locations, entailing movement of 20 office and customer service sites, and 20 to 100 vehicles daily; coordinated with Yield Department to ensure pool making optimum decisions based on contributory rentals and completed set up, paperwork, and documentation for operations within one month
• Coordinated and quality assured the logistical delivery of ~500 vehicles monthly (wholesale, turn-back), ranging from sedans to large pickup trucks / vans to ‘third-party’ (?) auction sites (Adesa/Manheim),including identifying auction parties with higher profit capabilities for sales, resulting in reduced vehicle deletion time (last revenue date and date vehicle deleted from inventory by sale)
• Supervised staff of 50 driver / transporters (third-party contract employees); scheduled productivity (logistics, moves, scheduling of drivers and moves), calculating traffic patterns, distance available staff to reduce cost resulting in ~$450K annually saved after production via tracking and increase of customer service for receiving reserved preference vehicles by 40%
• Open/receive purchase orders for new vehicle purchases, including: registering, delivery, and vehicle titles for ~500 monthly (average); quality assured new vehicles added to inventory; stickers placed via company policy/procedures; oversight to assembling of license plates, ensured correct DMV decals on plates and correct vehicle
• Liaised with Emergency Road Service (ERS), located missing cars, non-revenue vehicle reporting, verifying wholesales / turn backs, accounting for 100% of inventory
• Point of contact for operations management reporting for field / inventory questions
• Responsible for shuttling budget of ~$2.5M annually; incorporated one-way pricing, enabling customer delivery to prime locations versus company overhead costs

01/12 – 06/12, Senior Operations Manager
Avis Budget Group, Richmond, VA

• Oversaw the operations of Avis and Budget at Richmond International Airport, including management of fleet of ~2,800 vehicles valued at average of $35K for almost $1M total in rental inventory (not including office and sales counter computers and other associated equipment)
• Managed / supervised 15 sales agents, five preferred customer service reps, eight car-return agents, and four operation managers; responsible for daily cash deposits, staff scheduling, customer service; trained staff by observing agents (formally and informally) to ensure target sales goals were met (promoted within six months); performed daily one-on-one observations via HQ-provided coaching / feedback forms
• Researched / analyzed management reports (tied directly to loss prevention), resulting in accountability for 100% of vehicles to prevent loss of inventory

04/11 – 01/12, Fleet Distribution Manager
Avis Budget Group, Springfield, VA

• Managed and coordinated fleet moves for northern Virginia and Maryland including three major airports, two small airports, and 46 non-airport locations, entailing movement of ~ 300 vehicles daily and supervision of ~60 staff / drivers; POC for operations management reporting for field/inventory questions
• Liaised with Emergency Road Service (ERS), located missing cars, non-revenue vehicle reporting, verifying wholesales / turn backs, accounting for 100% of inventory
• Open/receive purchase orders for new vehicle purchases, including: registering, delivery, and vehicle titles for ~2,000 monthly (average); quality assured ~100 new vehicles added to inventory; stickers placed via company policy/procedures; oversight to assembling of license plates, ensured correct DMV decals on plates and correct vehicle; managed shuttling budget of ~$5M annually
• Developed a map of all locations in shuttling area, reducing travel time, shuttles planned to maximize moves in the shortest time, resulting in increased productivity saving ~ $125K monthly on our shuttling overhead costs

09/08 – 04/11, Territory Performance Manager
Avis Budget Group, Richmond, VA

• Managed operational / revenue performance and improvements of 14 Avis Budget Local Market Car / 30 Budget Truck via weekly visits; compiled HQ-based performance checks per location; reviewed with / set action plans with each location manager; oversight management of ~400 fleet cars valued at ~$35K each, plus ~350 trucks valued at ~$80K each, for a total value of ~$42M in vehicle inventory
• Managed and developed business relationships and promotion of brands with car dealerships, hotels, car repair shops) to promote brand / build business
• Conducted online classes (weekly, 3-5 participants), weekly training conference calls to 10-12 participants, and monthly in-person classes for managers (~15 participants per); developed online classes, daily one-on-one telephonic conversations, and weekly sales calls with managers documenting results, training, and best practices

09/03 – 09/08, Store Manager
7-Eleven, Inc., Short Pump, Glen Allen, VA / Broadway, Hopewell, VA

• Managed store operations and merchandise inventory, averaging ~$80K per location; supervised 24 customer service agents and three assistant managers responsible for ensuring merchandise mix and inventory levels were logistically maintained to increase sales / control stock
• Re-merchandised stores, improving layout of merchandise placement, increasing sales; created / implemented new product lines (fresh food products for competition; forecasted sales of items, write-offs of items with expired sales date; reduced write offs by $1K monthly first year at each location
• Instituted daily cleaning and ordering assignments, resulting in higher cleanliness standards and increase in fresh food sales; ensured compliance with local, state, federal laws for retail / food sales
• Performed HR tasks, including: recruiting, hiring, supervised employees, created work schedules, trained / developed for food safety and store security, ensured sufficient staffing levels based on daily/weekly customer activities
• Trained new hires for three days (onboarding/orientation); identified personnel for promotional opportunities and HQ-based training curriculum

11/02 – 09/03, Store Manager
Dollar General, Norton, OH

• Manage retail operations for a 8,000 square foot store, with eight employees (six cashiers/stockers, one shift manager, one assistant) responsible for ~$800K of merchandise inventory, with sales of ~$3-5K daily with man-hours under 165 weekly
• Order stock / merchandise to meet minimum and accurate accountability for in-stock targets; review ordering plan(s) bi-weekly, provide input to seasonal inventory management (weekly); follow up on Basic Stock Replenishment (BSR)/cycle counts
• Facilitate / quality assure staging, stocking, storage of merchandise via company plan-o-grams and utilize merchandise fixtures for presentation, product pricing, signage; damage /markdown control, scanning, paperwork, facility-control checklists to identify shrinkage (merchandise and payroll expenses)
• Responsible for creating, analyzing, submitting operating statements to identify business trends (including sales, profitability, turn), expense control opportunities, potential shrink, and errors to regional manager (daily/monthly); ensure financial integrity through strict cashier accountability, key control, and adherence to stated company security practices and cash control procedures
• Perform human resource tasks, including; recruiting, hiring, performance evaluations, employee relations, and terminations; recommend raises, promotions, conduct safety, security, and company policy training
• Initiated a store / merchandise cleanup to re-staff store; organized inventory using staff from another store; shelved eight carts of product, categorized and organized merchandise, completed back-orders for three months, resulting in just-in-time logistical inventory deliveries and store profitability

11/99 – 11/02, Store Manager
7-Eleven, Inc., Richmond, VA

• Managed store operations and merchandised inventory; ensured product mix and inventory levels were logistically maintained to increase sales and control merchandise stock; supervised 15-18 sales associates and two assistant managers
• Performed HR tasks, including: recruiting, hiring, supervised employees, created work schedules, trained / developed for food safety and store security, ensured sufficient staffing levels based on daily/weekly customer activities
• Developed successful sales plans to grow profitability; implemented new product lines (fresh foods); ensured handling and safety compliance with local, state, and federal laws for retail and food sales

05/95 – 11/99, Manager
Boddie Noel Enterprises, Hardee’s, Chesapeake, VA

• Managed / supervised crews and shift leaders, including: ~25-30 cashiers, cooks, and a breakfast manager responsible for serving fast-food, retail products, with ~$50K weekly; supervised register operations, including cash till operations and bank deposits
• Responsible for operations’ procedures, payroll budgets, food / supplies inventories, and standards of operation, facility housekeeping, and equipment maintenance (cleaning and preventive maintenance)
• Managed human resources tasks, including: recruiting, hiring, training, employee relations, disciplinary actions, safety and food handling training, promotional opportunities, and inventory control

FORMAL EDUCATION / CERTIFICATIONS / COMPUTER / RECOGNITION

• 2015, Recognition Letter; Making it a Great Place to Work, Avis Budget Group
• 2014, Recognition Letter; Making it a Great Place to Work, Avis Budget Group
• MS Office: Word, Excel, PowerPoint, Outlook
• 1997, Certification, FoodServe, Virginia Beach, VA
• Diploma, Ponchatoula High School, Ponchatoula, LA

KEY & TRANSFERABLE SKILL WORDS: accountability, accounting, best practices, budget, cash control / cash deposits / cash recovery, compliance, Customer Service, deliveries, equipment maintenance, expense control, facility, facility-control, fleet, food safety, forecasted sales, human resource tasking, inventory, inventory management, Logistics, maintenance, Manage, management, merchandise, Operations Management, Outsourcing, oversight, payroll, performance evaluations, personnel, policy/procedures, productivity, profitability, Project Management, projections, purchase orders, quality assure (QA), recruiting, reporting, retail operations, revenue, sales, scheduling, security, shrinkage, staffing, stocking, storage, store operations, supervise, third-party vendors, training, training curriculum, upselling, vehicle inventory, write-offs

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