Donald L. Evans – Finance Manager, Collections Manager, Portfolio Analysis-Optimization

Donald L. Evans

Virginia Beach, VA  23451

Donaldlevans2@gmail.com

 

OBJECTIVE: Finance Manager / Collections Manager / Portfolio Analysis-Optimization

 

EXPERIENCE SUMMARY

 

  • 25+ years, Senior Program / Financial Management(private portfolio lending industry)
  • 25+ years, Supervising Loan Manager(private industry; mortgages)
  • 14 years, Chief Financial Officer(CFO) (private lending industry and private business)

 

EXPERIENCE PORTFOLIO

 

02/09 – present, Senior Loan Service Counselor

Wells Fargo Dealer Services, Virginia Beach, VA

 

  • Senior collector of a team of 20 agents tasked with servicing and maintaining a portfolioof thousands (with daily updates) of accounts, with direct supervision of a portfolio valued at >$100M rated medium risks and auto loan accounts at the Virginia and (portions of) West Virginia service branch with assets on the books valued at >$1.2B
  • Responsible for servicing loanowners and communicating delinquency issues, answer questions, and resolving inquiries, as well as take payments over the phone (or direct to website, money gram, or western union) to ensure accounts under 30-days past due
  • Train employeesvia informal and formal procedures, including hands-on job shadowing within a week after completing training modules for 30+ days; point-of-contact subject matter expert for questions

 

03/08 – 02/09, Consulting (Mortgage Broker SME)

Private Client, Chesapeake, VA / Newport News, VA

 

  • Analyzed and reviewed files for state compliance; provided vendorrecommendations

 

11/07 – 03/08, Senior Branch Manager / Turnaround Specialist

Equity One, Virginia Beach, VA

 

  • Managed a branch office (9 months without branch managerbefore hire) with ~$11M in receivables, with primary focus to resolve and remediate loan delinquencies, stop charge off loans, rebuild staff, and increase receivables and perform business development for new consumer loans for retail, personal, and real estate contracts as Subject Matter Expert (SME) advisor
  • Reduced delinquenciesfrom 6% to 5.8% (including charge-off back to delinquencies) in first two month’s tenure; ensured compliance of loan/collection functions for state regulatory guidelines
  • Liaised with vendorcredit service contracts with retailers in region, established updates of legacy applications; converted system accounts to one-day turn around for funds payout
  • Grew branch’s receivables, quality assuredcompliance for state audits, implemented policies / daily procedures to prevent compliance issues; reviewed loans before filing; rectified existing problems (fraud, missing checks, mishandled documents) with state violations / regulatory compliance issues for 100% compliance
  • Managed two staffemployees responsible for customer service, loan servicing, and filing
  • Trained/retrained two employeesin compliance, loan solicitation, and collections best practice

 

04/03 – 11/07, Senior Loan Office / Business Management Consultant

Secure Home Funding / First Capital Funding, LLC. / Axcess Mortgage / National Star, Inc. /

Old Stone Mortgage, Inc. / Network Funding, Inc., Hampton Roads geographic area, VA

 

  • Supervisor or member of loanprocessing team(s) within primary and secondary lending organizations for home mortgages (first / second / VA)
  • Performed business development via business solicitation, qualified borrowers, analyzed and assessed applicants’ credithistories, quality assured sales contracts, reviewed Multi-Listing Sales (MLS) listings and associated fees, completed loan applications (credit reports, pre-qualifications, funding levels for applications) as liaison for >100 national lenders; collected / processed monies for appraisals and credit reports; printed / reviewed loan analysis sheets, verified employment and other financial background and documentation, and registered loans using CALAX proprietary software within 24-48 hours to meet or beat deadlines, including ‘desktop underwriting’
  • Provided managementconsultant as Subject Matter Expert (SME) to assess / recommend implementation of operational improvements and business development opportunities for branch, district, and regional affiliations (national lenders)

 

05/01 – 03/03, Branch Manager / Turnaround Specialist

SLM Financial (Formerly Sallie Mae), Virginia Beach, VA

 

  • Managed three loanofficers and an assistant manager responsible for establishing and documenting loan applications, closing loans, collections, and underwriting loans for in-house retention for sale to other lenders; initiated improved sales and operations policies, procedures, and practices, resulting in a 50% increase in receivables ($4M to $6M) and reduction in delinquencies from 7.1% to 4.3%
  • Responsible for building gross monthly receipts on A/B/C (grade of paper buying; lower grade = higher rate thus risk versus reward) focusing on sub-prime mortgagesand second mortgages in new division resulting in nearly doubling volume from baseline
  • Increased business development and salesof ‘pass-through’ finance packages for retail, builders, potential homebuyers, and refinance community, including furniture, spas, pools, home improvement (retail/service providers) providing customers financing solutions
  • Trained two employeesin loan processing, underwriting, documentation, collections, and state compliance
  • Drove down loandelinquency, supervised loan officers performing business development outreach for new clients (private and retail businesses), and initiated advertising in local publications to drive business to branch

 

09/98 – 05/01, Branch Manager

American General Finance, Virginia Beach, VA

 

  • Managed a branch office (and trainingbranch) with seven staff members, including three loan/collection officers for business development and a customer service rep responsible for taking payments, greeting customers, processing payments, and balancing daily books, with assets at ~$8.5M (receivables portfolio of consumer loans – retail, personal, and real estate); led sales initiatives netting ~$1.2M in receivables growth from a previous year’s loss
  • Grew business 40% within 1.5 years, requiring two additional employees(loan/collection officers) resulting in branch out-performing revenue, profits, percentage of growth in receivables and also new retail clients within a district of seven offices (Hampton Roads (Virginia Beach, Norfolk, Suffolk, Portsmouth, Hampton, and Newport News), including achieving 5th highest gain in retail financing among 46 offices in the region (Virginia, Maryland, and parts of North Carolina; FY1999); scored highest growth ($500K) in consumer lending in the district (2000)
  • Performed targeted business development with retailand service providers needing larger loans for products and merchandise (jewelry, construction, furniture) for larger loan accounts to increase branch assets; targeted new clients for up-sells to mortgage and second mortgage refinancing packages for $10K+ loans; results were higher grade loans and lower losses (charge-offs), increase in net operating income and larger dealer base
  • Passed two state auditswith “0” discrepancies for loan documentation and compliance via quality assurance oversight of loan processing
  • Performed formal trainingfor manager trainees per 4-page checklist tracked by date and task completion

 

05/97 – 09/98, Lending Administrator

American General Finance, Norfolk, VA

 

  • Managed branch employees(~7-8 staff) for lending, approved loans; responsible for signing up new retailers for sales finance contracts lending functions, resulting in branch having the highest-volume unit of eight district offices in Hampton Roads (Virginia Beach [3], Portsmouth, Suffolk, Norfolk, Hampton, and Newport News)
  • Make assessmentsand final determinations on circa 10 loan packages daily, with a range of $500 – $4,500; review mortgage loans for viability; obtain final approval on size / loan-to-value, including smaller 2nd mortgages
  • Perform business development and solicit contract saleswith retailers to provide loan sourcing for their business customers, including 90-days same-as-cash, 6 or 12 month loans, resulting in 1-3 daily deals
  • Provided trainingto two management trainees in the full range of center operations management, formally trained staff via job-shadowing and mentoring

 

05/96 – 05/97, Branch Manager

American General Finance, Virginia Beach, VA

 

  • Managed a branch with five staff, including four loan/collection officers, and one customer servicerep, responsible for greeting customers, taking payments / balancing books daily, resulting in a ~$3M portfolio in loan receivables including: secured / unsecured consumer loans, and retail contracts
  • Reduced client delinquency by 50+% by encouraging customer paymentsdirectly to the branch or payments in drop box, or setting new payment arrangements resulting in account achieving ‘current status’; trained employees in conversational incentive methods when dealing with clients Ensured compliance of loan and collection functions within state regulatory guidelines
  • Performed business development by researching, analyzing, and targeting specific markets, using cold-calls, yellow-pages, consumer organizations, and geographic awareness to explore best-options for warm approaches to build new creditand loan funnels for additional branch assets by soliciting vendor credit service contracts with retailers and service providers for larger consumer loan or mortgages, reducing smaller loans from poor credit profiles; added dealers with a better customer base, resulted in branch improving from bottom-rated 36th of 1,400 branches performance-wise nationally
  • Rectified a state auditingfailure, as Subject Matter Expert (SME), avoiding loss of branch business license; quality assured / updated documentation for regulatory compliance issues with internal audit identifying overcharges, unsigned disclosures, and other compliance issues; results were staff issuing checks for overcharges, mailing disclosures via certified mail, and obtaining / documenting missing signatures; auditors found <3 violations (excellent rating) in repeat audit; re-training provided for all district managers

 

09/94 – 05/96, Assistant Branch Manager

American General Finance, Norfolk, VA

 

  • Managed branch office for company in trainingprocess and probation; performed business development of retailer vendor credit service contracts; increased new target market of first and second mortgage loans

 

ACCOUNTING EXPERIENCE

 

Chief Financial Officer, Wen-Don Chemical, Inc., Roanoke, VA

 

  • Managed and performed oversight of material costing, inventorycontrol, credit /collections, cash flow management, A/P, A/R, G/L, interval statistical/financial reporting, capital equipment, and purchasing functions for company manufacturing chemicals for coal manufacturing and processing, institutional and janitorial industries, to medical, hospitality, and retail vendors and institutions, for annual sales revenue of ~$11M
  • Automated accountingsystem, resulting in staff reductions (2); trained sales staff; negotiated new vendor contracts resulting in reduced overhead costs; worked with chemists to develop / improve higher volume products to reduce cost, but maintain integrity; analyzed profit margins for competitive market pricing; hired, trained, supervised, and directed efforts of ~10 staff

 

FORMAL EDUCATION / TRAINING / TECHNICAL & COMPUTER

 

  • Associate of Applied Arts, Business Management, National Business College, Roanoke, VA; GPA: 3.25; Courses: Accounting, Statistics, and Computer Programing

 

 

  • Computer Information Systems / Programming
  • Effective Interpersonal Communications
  • Effective Leadership and Management
  • Lotus 123
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Multiplan (Excel equivalent)
  • Personnel and Staff Motivation Techniques
  • R-Base
  • Sales and Marketing
  • Time/Stress Management


 

KEY & TRANSFERABLE SKILL WORDS: accounting, accounts payable (AP) , accounts receivable (AR), administrator, analysis-optimization, assessments, asset growth, asset portfolio, auditing / auditors / audits, branch management, capital, charge-off, chemicals / chemists, collections, compliance, consultant, contracts, credit, delinquencies, discrepancies, employees, finance / financial / financing, financial books, financial industry, inventory, job-shadowing, lenders / lending, liaison, loan / loans, loan brokering, loan-to-value, management / manager, manufacturing, mentoring, mortgage, operations, pass-through, payments, procedures, quality assurance (QA), quality assured / quality assurance (QA), refinance / refinancing, regulatory guidelines, retail / retailers, retention, revenue, sales, secondary loans, service, solicitation, specialist, staff, statistical, sub-prime mortgages, subject matter expert (SME), supervisor, targeted marketing, trained / training, underwriting, vendor, violations

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Readers Comments

Donald L. Evans – Finance Manager, Collections Manager, Portfolio Analysis-Optimization

Donald L. Evans

Virginia Beach, VA  23451

Donaldlevans2@gmail.com

 

OBJECTIVE: Finance Manager / Collections Manager / Portfolio Analysis-Optimization

 

EXPERIENCE SUMMARY

 

  • 25+ years, Senior Program / Financial Management(private portfolio lending industry)
  • 25+ years, Supervising Loan Manager(private industry; mortgages)
  • 14 years, Chief Financial Officer(CFO) (private lending industry and private business)

 

EXPERIENCE PORTFOLIO

 

02/09 – present, Senior Loan Service Counselor

Wells Fargo Dealer Services, Virginia Beach, VA

 

  • Senior collector of a team of 20 agents tasked with servicing and maintaining a portfolioof thousands (with daily updates) of accounts, with direct supervision of a portfolio valued at >$100M rated medium risks and auto loan accounts at the Virginia and (portions of) West Virginia service branch with assets on the books valued at >$1.2B
  • Responsible for servicing loanowners and communicating delinquency issues, answer questions, and resolving inquiries, as well as take payments over the phone (or direct to website, money gram, or western union) to ensure accounts under 30-days past due
  • Train employeesvia informal and formal procedures, including hands-on job shadowing within a week after completing training modules for 30+ days; point-of-contact subject matter expert for questions

 

03/08 – 02/09, Consulting (Mortgage Broker SME)

Private Client, Chesapeake, VA / Newport News, VA

 

  • Analyzed and reviewed files for state compliance; provided vendorrecommendations

 

11/07 – 03/08, Senior Branch Manager / Turnaround Specialist

Equity One, Virginia Beach, VA

 

  • Managed a branch office (9 months without branch managerbefore hire) with ~$11M in receivables, with primary focus to resolve and remediate loan delinquencies, stop charge off loans, rebuild staff, and increase receivables and perform business development for new consumer loans for retail, personal, and real estate contracts as Subject Matter Expert (SME) advisor
  • Reduced delinquenciesfrom 6% to 5.8% (including charge-off back to delinquencies) in first two month’s tenure; ensured compliance of loan/collection functions for state regulatory guidelines
  • Liaised with vendorcredit service contracts with retailers in region, established updates of legacy applications; converted system accounts to one-day turn around for funds payout
  • Grew branch’s receivables, quality assuredcompliance for state audits, implemented policies / daily procedures to prevent compliance issues; reviewed loans before filing; rectified existing problems (fraud, missing checks, mishandled documents) with state violations / regulatory compliance issues for 100% compliance
  • Managed two staffemployees responsible for customer service, loan servicing, and filing
  • Trained/retrained two employeesin compliance, loan solicitation, and collections best practice

 

04/03 – 11/07, Senior Loan Office / Business Management Consultant

Secure Home Funding / First Capital Funding, LLC. / Axcess Mortgage / National Star, Inc. /

Old Stone Mortgage, Inc. / Network Funding, Inc., Hampton Roads geographic area, VA

 

  • Supervisor or member of loanprocessing team(s) within primary and secondary lending organizations for home mortgages (first / second / VA)
  • Performed business development via business solicitation, qualified borrowers, analyzed and assessed applicants’ credithistories, quality assured sales contracts, reviewed Multi-Listing Sales (MLS) listings and associated fees, completed loan applications (credit reports, pre-qualifications, funding levels for applications) as liaison for >100 national lenders; collected / processed monies for appraisals and credit reports; printed / reviewed loan analysis sheets, verified employment and other financial background and documentation, and registered loans using CALAX proprietary software within 24-48 hours to meet or beat deadlines, including ‘desktop underwriting’
  • Provided managementconsultant as Subject Matter Expert (SME) to assess / recommend implementation of operational improvements and business development opportunities for branch, district, and regional affiliations (national lenders)

 

05/01 – 03/03, Branch Manager / Turnaround Specialist

SLM Financial (Formerly Sallie Mae), Virginia Beach, VA

 

  • Managed three loanofficers and an assistant manager responsible for establishing and documenting loan applications, closing loans, collections, and underwriting loans for in-house retention for sale to other lenders; initiated improved sales and operations policies, procedures, and practices, resulting in a 50% increase in receivables ($4M to $6M) and reduction in delinquencies from 7.1% to 4.3%
  • Responsible for building gross monthly receipts on A/B/C (grade of paper buying; lower grade = higher rate thus risk versus reward) focusing on sub-prime mortgagesand second mortgages in new division resulting in nearly doubling volume from baseline
  • Increased business development and salesof ‘pass-through’ finance packages for retail, builders, potential homebuyers, and refinance community, including furniture, spas, pools, home improvement (retail/service providers) providing customers financing solutions
  • Trained two employeesin loan processing, underwriting, documentation, collections, and state compliance
  • Drove down loandelinquency, supervised loan officers performing business development outreach for new clients (private and retail businesses), and initiated advertising in local publications to drive business to branch

 

09/98 – 05/01, Branch Manager

American General Finance, Virginia Beach, VA

 

  • Managed a branch office (and trainingbranch) with seven staff members, including three loan/collection officers for business development and a customer service rep responsible for taking payments, greeting customers, processing payments, and balancing daily books, with assets at ~$8.5M (receivables portfolio of consumer loans – retail, personal, and real estate); led sales initiatives netting ~$1.2M in receivables growth from a previous year’s loss
  • Grew business 40% within 1.5 years, requiring two additional employees(loan/collection officers) resulting in branch out-performing revenue, profits, percentage of growth in receivables and also new retail clients within a district of seven offices (Hampton Roads (Virginia Beach, Norfolk, Suffolk, Portsmouth, Hampton, and Newport News), including achieving 5th highest gain in retail financing among 46 offices in the region (Virginia, Maryland, and parts of North Carolina; FY1999); scored highest growth ($500K) in consumer lending in the district (2000)
  • Performed targeted business development with retailand service providers needing larger loans for products and merchandise (jewelry, construction, furniture) for larger loan accounts to increase branch assets; targeted new clients for up-sells to mortgage and second mortgage refinancing packages for $10K+ loans; results were higher grade loans and lower losses (charge-offs), increase in net operating income and larger dealer base
  • Passed two state auditswith “0” discrepancies for loan documentation and compliance via quality assurance oversight of loan processing
  • Performed formal trainingfor manager trainees per 4-page checklist tracked by date and task completion

 

05/97 – 09/98, Lending Administrator

American General Finance, Norfolk, VA

 

  • Managed branch employees(~7-8 staff) for lending, approved loans; responsible for signing up new retailers for sales finance contracts lending functions, resulting in branch having the highest-volume unit of eight district offices in Hampton Roads (Virginia Beach [3], Portsmouth, Suffolk, Norfolk, Hampton, and Newport News)
  • Make assessmentsand final determinations on circa 10 loan packages daily, with a range of $500 – $4,500; review mortgage loans for viability; obtain final approval on size / loan-to-value, including smaller 2nd mortgages
  • Perform business development and solicit contract saleswith retailers to provide loan sourcing for their business customers, including 90-days same-as-cash, 6 or 12 month loans, resulting in 1-3 daily deals
  • Provided trainingto two management trainees in the full range of center operations management, formally trained staff via job-shadowing and mentoring

 

05/96 – 05/97, Branch Manager

American General Finance, Virginia Beach, VA

 

  • Managed a branch with five staff, including four loan/collection officers, and one customer servicerep, responsible for greeting customers, taking payments / balancing books daily, resulting in a ~$3M portfolio in loan receivables including: secured / unsecured consumer loans, and retail contracts
  • Reduced client delinquency by 50+% by encouraging customer paymentsdirectly to the branch or payments in drop box, or setting new payment arrangements resulting in account achieving ‘current status’; trained employees in conversational incentive methods when dealing with clients Ensured compliance of loan and collection functions within state regulatory guidelines
  • Performed business development by researching, analyzing, and targeting specific markets, using cold-calls, yellow-pages, consumer organizations, and geographic awareness to explore best-options for warm approaches to build new creditand loan funnels for additional branch assets by soliciting vendor credit service contracts with retailers and service providers for larger consumer loan or mortgages, reducing smaller loans from poor credit profiles; added dealers with a better customer base, resulted in branch improving from bottom-rated 36th of 1,400 branches performance-wise nationally
  • Rectified a state auditingfailure, as Subject Matter Expert (SME), avoiding loss of branch business license; quality assured / updated documentation for regulatory compliance issues with internal audit identifying overcharges, unsigned disclosures, and other compliance issues; results were staff issuing checks for overcharges, mailing disclosures via certified mail, and obtaining / documenting missing signatures; auditors found <3 violations (excellent rating) in repeat audit; re-training provided for all district managers

 

09/94 – 05/96, Assistant Branch Manager

American General Finance, Norfolk, VA

 

  • Managed branch office for company in trainingprocess and probation; performed business development of retailer vendor credit service contracts; increased new target market of first and second mortgage loans

 

ACCOUNTING EXPERIENCE

 

Chief Financial Officer, Wen-Don Chemical, Inc., Roanoke, VA

 

  • Managed and performed oversight of material costing, inventorycontrol, credit /collections, cash flow management, A/P, A/R, G/L, interval statistical/financial reporting, capital equipment, and purchasing functions for company manufacturing chemicals for coal manufacturing and processing, institutional and janitorial industries, to medical, hospitality, and retail vendors and institutions, for annual sales revenue of ~$11M
  • Automated accountingsystem, resulting in staff reductions (2); trained sales staff; negotiated new vendor contracts resulting in reduced overhead costs; worked with chemists to develop / improve higher volume products to reduce cost, but maintain integrity; analyzed profit margins for competitive market pricing; hired, trained, supervised, and directed efforts of ~10 staff

 

FORMAL EDUCATION / TRAINING / TECHNICAL & COMPUTER

 

  • Associate of Applied Arts, Business Management, National Business College, Roanoke, VA; GPA: 3.25; Courses: Accounting, Statistics, and Computer Programing

 

 

  • Computer Information Systems / Programming
  • Effective Interpersonal Communications
  • Effective Leadership and Management
  • Lotus 123
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • Multiplan (Excel equivalent)
  • Personnel and Staff Motivation Techniques
  • R-Base
  • Sales and Marketing
  • Time/Stress Management


 

KEY & TRANSFERABLE SKILL WORDS: accounting, accounts payable (AP) , accounts receivable (AR), administrator, analysis-optimization, assessments, asset growth, asset portfolio, auditing / auditors / audits, branch management, capital, charge-off, chemicals / chemists, collections, compliance, consultant, contracts, credit, delinquencies, discrepancies, employees, finance / financial / financing, financial books, financial industry, inventory, job-shadowing, lenders / lending, liaison, loan / loans, loan brokering, loan-to-value, management / manager, manufacturing, mentoring, mortgage, operations, pass-through, payments, procedures, quality assurance (QA), quality assured / quality assurance (QA), refinance / refinancing, regulatory guidelines, retail / retailers, retention, revenue, sales, secondary loans, service, solicitation, specialist, staff, statistical, sub-prime mortgages, subject matter expert (SME), supervisor, targeted marketing, trained / training, underwriting, vendor, violations

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