Darryl L. Penn – Retail Merchandise Manager and Corporate Trainer

Darryl L. Penn

Norfolk, VA 23504

darrylpenn6@gmail.com

 

OBJECTIVE:            Logistics / Retail Management / Corporate Trainer

 

EXPERIENCE SUMMARY:

 

  • 17 years, Customer Service(Retail)
  • 6+ years, Assistant Store Manager/ Team Lead (Retail)
  • 4+ years, Store Manager(Retail)
  • 1 year, Corporate / District Curriculum TrainingManager

 

EXPERIENCE PORTFOLIO:

 

10/15 – present, District Store Trainer / Store Manager

Dollar Tree, Norfolk, VA

 

  • Manage ~15+ personnel, including two full-time assistant managers, two part-time assistant managers, 10 associates, and two stockersas manager and district trainer
  • Responsible for annual budgetof ~$2,046,000 (to date, 07/16); responsible for cutting expenses and reducing hours daily, weekly and monthly to meet yearly financial goals; resulting in reduction of payroll overhead
  • Responsible for providing curriculum, training, and instructionto internal assistant managers and external candidates), for in-store training sessions, with curriculum covering: planning, recovery, compass and scheduling, cash management and open/closing the store one-on-one, for approximately 4-5 weeks of training per quarter; teach 4-5 guide-based, modules per company processes and standard operating procedures and direction as training tools used from Model Store Training Guide to execute training programs; communicated progress to Regional Training Manager
  • Provide constructive feedback to trainees, via confirmation of purpose of feedback, observing, describe reactions, solicit feedback, provide suggestions, summarize issues, and discuss within dialogue; provide performance/ progress evaluation reports to Regional Training Manager and District Manager for trainees’ training (weekly)
  • Responsible for measuring and reportingproductivity (freight in/out, per day/week; cases per hour) resulting in increased productivity; track store staff productivity via charted per hour progress against store and internal company strategic goals
  • Coordinate and liaise with ‘retailreality’ associates visiting stores for shadowing employees for improvement suggestions or ideas

 

07/12 – present, Store Manager 

Dollar Tree, Norfolk, Hampton, and Chesapeake, VA

 

  • Managed operationsof a national, high-profile, retail store; managed / supervised 15 to 20 (with seasonal increases) personnel including: two full-time assistant managers, two part-time assistant managers (operations, merchandising, front-line supervisors), 10 part-time cashiers and two stockers), with store sales ~$35,000+ (weekly) / ~$2,046,358 (annually)
  • Responsible for full-cycle recruiting, hiring, performancereviews, training and developing store associates in operations and merchandising; developed workforce scheduling and productivity, increased store’s profits via control of payroll hours, averaging ~265 man-hours weekly
  • Processed required selective receiving, scanning analysis, key performancereports, cashier comparisons, audit reports, break variance reports, and zero sales reports, report updates/ store sign-offs, and associates and assistant manager performance appraisals, associate counseling forms, schedules, safety meeting memos (sign off) to district manager/regional training manager
  • Responsible for storefunctions, including: opening, closing, merchandise ordering, freight processing, and daily store operational procedures; performed quality assurance on receiving reports (checked merchandise and supply delivery invoices for accuracy, verifying quantities received match bills of lading, purchase orders); research inventory discrepancies, and report suspicious activities to loss prevention specialists
  • Manage the receipt and return of direct storedelivery (DSD) merchandise; process damaged merchandise; perform logistics of intake / outtake of merchandise
  • Provide direction to associates, including of daily plannerutilization and Appleseed plans (employee-based daily/weekly planner tasks); plan and implement monthly sales guides including implementation of Store Support Center directives (e.g., product recalls, state of emergency plan during hurricane season register updates, download new software, or analyze any discrepancy on deposits
  • Logisticsresponsibilities include: tracking delivery trucks to ensure arrival / delivery times; quality assure labels if incorrect; follow-up for improperly sealed truck seal(s) at delivery

 

07/06– 07/12, Assistant Manager

Dollar Tree, Norfolk, Hampton, and Chesapeake, VA

 

07/99 – 07/06, Recovery Associate, Stocker, Cashier

Dollar Tree, Norfolk, Hampton, and Chesapeake, VA

 

Sum./04, Inventory Associate, Washington Inventory Service, Norfolk, VA

 

Fall/08 – Spg./10, Shift Leader, Hungate’s Creative Toys & Hobbies, Chesapeake, VA

 

FORMAL EDUCATION:

 

  • 2010, Master of Science, Business Administration, Averett University, Chesapeake, VA; GPA: 3.34
  • 2007, Bachelor of Science, Business Administration, concentration in EntrepreneurialStudies, Norfolk State University, Norfolk, VA
  • Advanced Academic Diploma, Norview High School, Norfolk, VA

 

CAREER TRAINING / CERTIFICATIONS:

 

  • 2015, Annual District Store TrainerCertification, Dollar Tree Norfolk, VA
  • 2011, Assistant ManagerTraining Program, Dollar Tree Norfolk, VA

 

COMPUTER / LANGUAGES / RECOGNITION / VOLUNTEER:

 

  • 01/15, Recognition, 15+ years, Dollar Tree
  • 01/15, Volunteer, Feed the Homeless, Grace Fellowship Worship Center Outreach Worship, Norfolk, VA
  • 2010, Volunteer, Ronald McDonald House, Norfolk, VA
  • Acrobat
  • I-Learns (computer training)
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • French – beginner / conversation

 

Passport:        US Citizen (Issued July 2016; Expires July 2026)

 

KEY & TRANSFERABLE SKILL WORDS: Administration, analysis / analyze, appraisals, audit, averaging, bills of lading, budget, curriculum, delivery, deposits, dialogue, discrepancies / discrepancy, Entrepreneurial, freight, implementation, instruction, intake, inventory, invoices, job shadowing, Logistics, Management / Manager, Merchandise / merchandising, operations, overhead, Performance evaluation, personnel, planner / planning, prevention, procedures / processes, productivity, programs, quality assurance (QA), recalls, receiving, recovery, recruiting, reporting, research, retail, safety, schedules / scheduling, store, supervisors, teach / train / training / trainer / trainees, truck

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Darryl L. Penn – Retail Merchandise Manager and Corporate Trainer

Darryl L. Penn

Norfolk, VA 23504

darrylpenn6@gmail.com

 

OBJECTIVE:            Logistics / Retail Management / Corporate Trainer

 

EXPERIENCE SUMMARY:

 

  • 17 years, Customer Service(Retail)
  • 6+ years, Assistant Store Manager/ Team Lead (Retail)
  • 4+ years, Store Manager(Retail)
  • 1 year, Corporate / District Curriculum TrainingManager

 

EXPERIENCE PORTFOLIO:

 

10/15 – present, District Store Trainer / Store Manager

Dollar Tree, Norfolk, VA

 

  • Manage ~15+ personnel, including two full-time assistant managers, two part-time assistant managers, 10 associates, and two stockersas manager and district trainer
  • Responsible for annual budgetof ~$2,046,000 (to date, 07/16); responsible for cutting expenses and reducing hours daily, weekly and monthly to meet yearly financial goals; resulting in reduction of payroll overhead
  • Responsible for providing curriculum, training, and instructionto internal assistant managers and external candidates), for in-store training sessions, with curriculum covering: planning, recovery, compass and scheduling, cash management and open/closing the store one-on-one, for approximately 4-5 weeks of training per quarter; teach 4-5 guide-based, modules per company processes and standard operating procedures and direction as training tools used from Model Store Training Guide to execute training programs; communicated progress to Regional Training Manager
  • Provide constructive feedback to trainees, via confirmation of purpose of feedback, observing, describe reactions, solicit feedback, provide suggestions, summarize issues, and discuss within dialogue; provide performance/ progress evaluation reports to Regional Training Manager and District Manager for trainees’ training (weekly)
  • Responsible for measuring and reportingproductivity (freight in/out, per day/week; cases per hour) resulting in increased productivity; track store staff productivity via charted per hour progress against store and internal company strategic goals
  • Coordinate and liaise with ‘retailreality’ associates visiting stores for shadowing employees for improvement suggestions or ideas

 

07/12 – present, Store Manager 

Dollar Tree, Norfolk, Hampton, and Chesapeake, VA

 

  • Managed operationsof a national, high-profile, retail store; managed / supervised 15 to 20 (with seasonal increases) personnel including: two full-time assistant managers, two part-time assistant managers (operations, merchandising, front-line supervisors), 10 part-time cashiers and two stockers), with store sales ~$35,000+ (weekly) / ~$2,046,358 (annually)
  • Responsible for full-cycle recruiting, hiring, performancereviews, training and developing store associates in operations and merchandising; developed workforce scheduling and productivity, increased store’s profits via control of payroll hours, averaging ~265 man-hours weekly
  • Processed required selective receiving, scanning analysis, key performancereports, cashier comparisons, audit reports, break variance reports, and zero sales reports, report updates/ store sign-offs, and associates and assistant manager performance appraisals, associate counseling forms, schedules, safety meeting memos (sign off) to district manager/regional training manager
  • Responsible for storefunctions, including: opening, closing, merchandise ordering, freight processing, and daily store operational procedures; performed quality assurance on receiving reports (checked merchandise and supply delivery invoices for accuracy, verifying quantities received match bills of lading, purchase orders); research inventory discrepancies, and report suspicious activities to loss prevention specialists
  • Manage the receipt and return of direct storedelivery (DSD) merchandise; process damaged merchandise; perform logistics of intake / outtake of merchandise
  • Provide direction to associates, including of daily plannerutilization and Appleseed plans (employee-based daily/weekly planner tasks); plan and implement monthly sales guides including implementation of Store Support Center directives (e.g., product recalls, state of emergency plan during hurricane season register updates, download new software, or analyze any discrepancy on deposits
  • Logisticsresponsibilities include: tracking delivery trucks to ensure arrival / delivery times; quality assure labels if incorrect; follow-up for improperly sealed truck seal(s) at delivery

 

07/06– 07/12, Assistant Manager

Dollar Tree, Norfolk, Hampton, and Chesapeake, VA

 

07/99 – 07/06, Recovery Associate, Stocker, Cashier

Dollar Tree, Norfolk, Hampton, and Chesapeake, VA

 

Sum./04, Inventory Associate, Washington Inventory Service, Norfolk, VA

 

Fall/08 – Spg./10, Shift Leader, Hungate’s Creative Toys & Hobbies, Chesapeake, VA

 

FORMAL EDUCATION:

 

  • 2010, Master of Science, Business Administration, Averett University, Chesapeake, VA; GPA: 3.34
  • 2007, Bachelor of Science, Business Administration, concentration in EntrepreneurialStudies, Norfolk State University, Norfolk, VA
  • Advanced Academic Diploma, Norview High School, Norfolk, VA

 

CAREER TRAINING / CERTIFICATIONS:

 

  • 2015, Annual District Store TrainerCertification, Dollar Tree Norfolk, VA
  • 2011, Assistant ManagerTraining Program, Dollar Tree Norfolk, VA

 

COMPUTER / LANGUAGES / RECOGNITION / VOLUNTEER:

 

  • 01/15, Recognition, 15+ years, Dollar Tree
  • 01/15, Volunteer, Feed the Homeless, Grace Fellowship Worship Center Outreach Worship, Norfolk, VA
  • 2010, Volunteer, Ronald McDonald House, Norfolk, VA
  • Acrobat
  • I-Learns (computer training)
  • Microsoft Office: Word, Excel, PowerPoint, Outlook
  • French – beginner / conversation

 

Passport:        US Citizen (Issued July 2016; Expires July 2026)

 

KEY & TRANSFERABLE SKILL WORDS: Administration, analysis / analyze, appraisals, audit, averaging, bills of lading, budget, curriculum, delivery, deposits, dialogue, discrepancies / discrepancy, Entrepreneurial, freight, implementation, instruction, intake, inventory, invoices, job shadowing, Logistics, Management / Manager, Merchandise / merchandising, operations, overhead, Performance evaluation, personnel, planner / planning, prevention, procedures / processes, productivity, programs, quality assurance (QA), recalls, receiving, recovery, recruiting, reporting, research, retail, safety, schedules / scheduling, store, supervisors, teach / train / training / trainer / trainees, truck

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